Executive, Infrastructure (IT Support) - KL

RESPONSIBILITIES

• Analyse and recommend improvements of the overall operations and efficiencies of IT Infrastructure (Network, Server, Cloud System, Storage, Backup etc) to support current and meet future business requirements.
• Maintain a proactive approach in attending to users requests, identify and troubleshoot problems, enquiries, provide advice and follow-through in meeting user needs and expectations within a stipulated time to ensure the smooth operation of the end user needs and system availability.
• Maintain the infrastructure health by performing daily monitoring, patch updates, configuration review and hardware replacement when is needed.
• Liaise with vendors to ensure projects, services and tasks are implemented as per specification and timely manner.
• Prepare technical documentation, system manuals, workflow processes, procedures and guidelines and update according to SOP.
• Ensure the completion of new equipment setup or configuration changes according to the maintenance schedule or recommended changes.
• Ensure Program and System Integration Testing is conduct effectively, feedback is gathered, and revisions are tested, validated, and documented.
• Assist in every related area of IT Infrastructure whenever required to ensure the continuous smooth running of the MIS department.
• To perform any other tasks or assignments as directed by the management from time to time.

REQUIREMENTS

• Candidate must possess at least a Bachelor's Degree in Computer Science, Software Engineering or equivalent.
• At least 3 year(s) of working experience in the related field is required for this position.