IT Technician

2-4 Years

Not Disclosed

Job Description

Job Description

This role provides comprehensive IT infrastructure, hardware, and software support for internal clients and production environments.

Key Responsibilities

Provide hardware and software support for clients.
Perform level 2 support for Network, Windows, Applications, hardware peripheries, CCTV, Door Access support.
Investigate problems, including identification, root cause analysis, solution definition, development, and implementation.
Production IT support.

Qualifications Required

Diploma in Information Technology, Computer Science, or a related field.
Minimum 2–4 years of experience in IT technical support, helpdesk operations, or infrastructure maintenance within a corporate or manufacturing environment.

Preferred Skills

Familiarity with networking fundamentals, Windows administration, and enterprise security systems (CCTV, biometric/door access control).
Strong troubleshooting skills for hardware peripherals, software applications, and network connectivity issues.
Experience managing IT ticketing workflows and performing preventive maintenance on office and plant technology.

Personal Qualities

Analytical and systematic approach to troubleshooting complex hardware and software incidents.
Clear and professional customer service orientation when assisting internal users and cross-functional teams.
Proactive in minimizing system downtime and ensuring rapid response to production IT emergencies.

We Offer