We are looking for a commercially driven and digitally savvy Key Account Manager, eCommerce to join our National Key Accounts team. In this role, you will be responsible for driving sales growth, profitability, and market share across eCommerce platforms and online retail channels by building strategic partnerships, optimizing digital execution, and delivering exceptional commercial results.
What you'll be doing
- Drive sales volume, revenue, profitability, and market share across assigned eCommerce accounts and digital retail channels.
- Build and manage strong relationships with eCommerce platforms, online retailers, and marketplace partners.
- Monitor sales performance, pricing, assortment, promotions, and competitor activities to identify growth opportunities.
- Collaborate with Marketing teams to plan and execute online campaigns, promotions, and digital activations that drive conversion and brand visibility.
- Identify opportunities for assortment expansion, new listings, and category growth across eCommerce channels.
- Conduct business reviews with customers and partners to evaluate performance and develop action plans for continuous improvement.
- Analyse sales data, shopper behaviour, and market trends to generate actionable insights and recommendations.
- Develop annual Joint Business Plans (JBP), sales forecasts, budgets, and performance reports to support business objectives.
- Work closely with Supply Chain, Finance, Marketing, and Operations teams to ensure seamless execution and account support.
- Drive continuous improvement initiatives to enhance eCommerce execution efficiency and channel performance.
What we're looking for
- A commercially minded account manager with strong sales and business planning capabilities.
- A strategic thinker who can translate market insights into growth opportunities and action plans.
- A strong relationship builder and negotiator with excellent stakeholder management skills.
- An analytical problem-solver who is comfortable working with sales data, forecasting, and performance metrics.
- A digitally savvy professional with a good understanding of eCommerce platforms, marketplace dynamics, and online promotions.
- An agile and proactive individual who thrives in a fast-paced and dynamic environment.
What you can expect
An organisation that invests in your growth and empowers you to excel.
We consciously create an environment that genuinely focuses on developing our people through coaching.
We empower individuals to take ownership, make decisions, and learn from both successes and challenges. In line with our Growth Culture, we are committed to supporting you in reaching your full potential while creating meaningful impact.
A positive, inclusive, and high‑energy workplace where your contributions matter. The role places you at the heart of consumer experiences, and you will be supported by a team that values collaboration, compassion, and diverse perspectives.
You can expect a team that celebrates wins together, moves with speed, and embraces innovation to deliver extraordinary results. Your ideas, courage to challenge the status quo, and passion for our consumer will be recognized and appreciated.
Requirements:
- Bachelor's Degree in Business, Commerce, Marketing, or equivalent.
- Minimum 3 years of Key Account Management, Sales, or Commercial experience within FMCG, preferably in eCommerce, Modern Trade, or online retail channels.
- Good understanding of eCommerce platforms, online sales operations, promotional planning, digital trade marketing, and marketplace dynamics.
- Experience managing eCommerce accounts and supporting online sales growth through commercial initiatives.
- Strong analytical, financial, forecasting, and commercial performance management skills.
- Excellent communication, negotiation, and stakeholder management capabilities.
- Proficiency in data analysis, reporting, and presentation tools.
- Agile, proactive, and comfortable working across multiple stakeholders in a fast-paced environment.
- Knowledge or appreciation of the alcohol industry is an added advantage.
We regret to inform only shortlisted candidates will be notified.
Carlsberg Malaysia: Brewing for a Better Today and Tomorrow
For us success has always been in the diverse mix of our people, our products and our brands. At Carlsberg, we want to recruit and develop people with a global mindset, cultural understanding, and experience to ensure that our organization stays agile, inclusive and prepared for future growth.
