Key Account Manager

Key Responsibilities:

• Client Relationship Management: Serve as the primary point of contact for key accounts, building and maintaining strong, long-term relationships. Understand clients business needs and objectives to provide tailored solutions.
• Strategic Planning: Develop and implement strategic account plans to enhance client satisfaction, optimize resources. Conduct regular reviews and update plans based on client feedback, market changes and organization goals.
• Revenue Growth: Identify and pursue opportunities for upselling and cross-selling to drive revenue growth. Monitor account performance and implement strategies to enhance profitability.
• Coordination and Collaboration: Work closely with internal teams (e.g., Business Development, operations, customer service) to ensure seamless service delivery and address any issues or concerns.
• Market Analysis: Stay informed about industry trends, competitive landscape, and market conditions. Provide insights and recommendations to clients and internal stakeholders.
• Reporting and Analytics: Prepare and present regular reports on account performance, and other relevant data. Analyze trends and make data-driven decisions to improve account management.
• Client Advocacy: Act as an advocate for clients within the organization, ensuring their needs and expectations are met. Address and resolve any issues or challenges in a timely manner.

Job Requirements

• Possess a degree with a minimum of 5 years working experience in supply chain / warehouse / logistics
• Minimum 4 years working experience in key account management or a similar role.
• Proven track record of managing high-value accounts.
• Strong analytical and problem-solving skills, with the ability to use data to drive decisions.
• A strong team player with excellent communication, coordination, cooperation skills, fostering innovation and issue resolution within the team.
• Wholehearted commitment to solving customers problems, along with the dedication to exceed expectations.