Job Description
- Coordinate and execute internal and external learning programs with regional, local trainers
& BPO Trainers
- Facilitate impactful and targeted training sessions for the organization
- Manage administrative tasks to ensure smooth execution, follow-up, and consistency of
learning initiatives
- Assist with assessing training needs and developing yearly training plans for the organization
- Deploy a wide variety of training solutions and be exposed to training operations on a local
scale
- Monitor and evaluate training program effectiveness, success, and ROI periodically and
report on them
- Work with outsourced vendor partners to achieve overall training strategy
- Work closely with the regional team to ensure training strategy alignment
- Resolve any specific problems and tailor programs/approach as necessary
- Maintain a keen understanding of training trends, developments, and best practices
- Challenge yourself in a diverse and dynamic work environment with frequent cross-
department initiatives
- Take ownership of local initiatives, communicate requirements and timelines to
stakeholders
Requirements
- At least a Bachelor's degree from any major
- At least 5 years of experience in handling end to the end training processes, experience in
handling a customer-facing function training is preferably
- Ability to communicate and high willingness to collaborate
- Excellent problem analysis and problem-solving is required
