Manager, Change Management & Continuous Improvement

Qualification & Experience

• Minimum - Degree in Business Administration, Engineering, Operations Management, Industrial Engineering or related discipline.
• Minimum 8 years of experience in process improvement, operations, quality, project coordination with 3 – 5 years of experience in supervisory / team management roles.

Added Advantage Factors

• Professional certification in Lean, Kaizen, Six Sigma, Change Management, Continuous Improvement methodologies or equivalent.
• Experience in ISO standards, Kaizen, Lean Management, PDCA or Value Stream / Process Mapping
• Exposure to port, logistics, industrial, or operational technology environments.

Salary Information

• Between RM9,500 to RM14,000 depending on candidate qualification, experience and added advantage factors.

Role & Responsibilities

Key Responsibilities (including, but not limited to, the following) :

• Develop and implement detailed Change Management and Continuous Improvement (CI) plans across divisions aligned with approved transformation priorities.
• Map, analyse, and review end-to-end workflows (including leases, contracts, approvals, and reporting) to identify process gaps, bottlenecks, and cycle-time reduction opportunities.
• Facilitate Kaizen workshops and cross-functional problem-solving sessions using structured methodologies (VSM, 5 Why, Fishbone, PDCA, Etc.).
• Lead and coordinate division-level improvement initiatives, ensuring timely execution, stakeholder alignment, and achievement of targeted outcomes.
• Track improvement initiatives, benefit realization (cost savings, productivity gains), and turnaround time improvements, and report progress to Management.
• Develop, standardize, and maintain SOPs, templates, process documentation, and control checklists to ensure consistency and reduce dependency on individuals.
• Maintain a central improvement register and consolidated progress dashboard to monitor project status, risk, and performance impact.
• Support audit readiness by strengthening process standardization, documentation quality, and compliance controls.
• Conduct post-implementation reviews to validate effectiveness, sustainability, and control mechanisms.
• Provide regular performance updates, data analysis, and improvement insights to Management for informed decision-making.