Manager, Collections

3-5 Years

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Job Description

Job Description

Manage the full collections lifecycle, from early delinquency through to legal recovery.
Develop risk‑segmented collection strategies for SME borrowers.
Implement structured follow‑ups via calls, emails, and SMS to ensure timely repayments.
Provide financial counselling and restructuring options where appropriate.
Prioritize high‑risk accounts and work with legal teams on enforcement actions.
Improve collection processes to enhance recovery rates and reduce costs.
Optimize communication channels to ensure smooth borrower interactions.
Address customer inquiries related to loans, repayments, and documentation.
Drive initiatives to improve customer satisfaction and retention.
Lead customer support and collections teams to maintain high service standards.
Resolve borrower issues and grievances efficiently.
Track key KPIs including loan processing, default rates, and operational efficiency.
Prepare reports and insights for senior management and stakeholders.
Use data analytics to identify gaps, optimize processes, and support decision‑making.
Minimum 3–4 years of relevant working experience.
Strong verbal and written communication skills in English and Bahasa Melayu.

Job Requirements

Diploma or Degree in Business Administration, Management, Finance, Economics, or a related discipline.
Minimum 3–4 years of relevant working experience

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