Manager, Compliance

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

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About FWD Takaful Berhad

FWD Takaful Berhad (FWD Takaful) is a takaful provider in Malaysia that offers family takaful services. FWD Takaful is licensed under the Islamic Financial Services Act 2013 and is regulated by Bank Negara Malaysia. FWD Takaful is a takaful business unit of FWD Group.

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Join us

We're proud to be a company that encourages and nurtures fearless innovation in achieving our vision of changing the way people feel about takaful. Our teams come from a wide variety of industries and backgrounds because we value developing a truly diverse pool of talent that brings different perspectives and experiences. Our values - committed, innovative, proactive, open, and caring - define who we are and what we do as we work together to bring our vision to life, every single day.

KEY ACCOUNTABILITIES

• Develop, maintain and enhance market conduct compliance framework, policies, procedures, monitoring plans and reporting cadence.
• Conduct market conduct compliance reviews covering sales practices, advertising and marketing materials, customer communication, claims, complaints and vulnerable customer handling.
• Review and provide compliance input on distribution initiatives, before implementation.
• Track regulatory developments, perform impact assessments and coordinate implementation actions with accountable business owners.
• Review complaint trends, root causes and redress actions drive remediation plans to prevent recurrence and improve customer outcomes.
• Prepare conduct risk dashboards, management reports and regulatory updates for Compliance leadership, senior management, committees and Board-level governance, where required.
• Support BNM, internal audit, external audit and Group Compliance engagements, including information requests, issue tracking and closure validation.
• Provide training, advisory support and awareness sessions to employees, agents, partners and relevant stakeholders on market conduct expectations.

QUALIFICATIONS / EXPERIENCE

• Degree in Law, Business, Finance, Insurance, Risk Management, Compliance or related discipline.
• Minimum 5 to 8 years of experience in compliance, market conduct, conduct risk, customer governance, audit, risk management or regulatory advisory within insurance, takaful, banking or financial services.
• Good understanding of Malaysian financial services regulatory environment, including BNM expectations applicable to insurers and takaful operators.
• Experience in complaint governance, sales conduct monitoring, customer communication review or conduct risk reporting is preferred.
• Professional certification in compliance, risk, insurance/takaful or financial services will be an added advantage.

KNOWLEDGE & TECHNICAL SKILLS

• Strong knowledge of fair customer treatment principles, market conduct risk, complaint handling, disclosure, suitability and responsible sales practices.
• Ability to interpret regulatory requirements and translate them into business-friendly guidance and practical controls.
• Strong analytical skills to identify trends, root causes, control gaps and emerging conduct risks from complaints, incidents and monitoring results.
• Excellent written and verbal communication skills, with ability to engage senior stakeholders and present clear compliance recommendations.
• High integrity, sound judgement, independence and ability to challenge constructively while maintaining collaborative working relationships.
• Organised and detail-oriented, with good project tracking, documentation and follow-through discipline.
• Proficient in Microsoft Office experience with dashboards, data analysis or workflow tools will be an advantage.