Job Brief
The Credit Control Manager is responsible for managing the company's credit control and collection activities to ensure timely collection of outstanding payments and healthy cash flow. The role involves overseeing customer accounts, resolving billing and payment issues, monitoring credit risk, and leading the credit control team to achieve collection targets.
Job Responsibilities
- Monitor customer outstanding balances and aging reports.
- Ensure timely collection of payments and follow up on overdue accounts.
- Review and approve customer credit limits and credit terms in accordance with company policies.
- Investigate and resolve billing disputes, reconciliation issues, and payment discrepancies.
- Work closely with Sales, Operations, Finance, and other departments to resolve customer account matters.
- Prepare monthly reports on collections, aging, impairment, and credit control performance for management review.
- Monitor unreconciled transactions and ensure timely resolution.
- Maintain accurate records and supporting documents for audit purposes.
- Identify opportunities to improve collection processes and strengthen internal controls.
- Lead, guide, and support Credit Control Executives and Officers in their daily responsibilities.
- Ensure compliance with company policies, financial procedures, and regulatory requirements.
- Support system enhancement projects, including testing and implementation related to billing and collections.
- Perform any other duties assigned by management from time to time
Job Requirements
- Bachelor's Degree in Finance, Accounting, Business Administration, or a related field.
- Minimum 9 years of experience in credit control, collections, accounts receivable, or related functions.
- Experience in corporate collections is required.
- Experience in insurance or reinsurance-related collections is an added advantage.
- Prior experience leading or supervising a team is preferred.
- Strong analytical, reconciliation, and problem-solving skills.
- Good communication and negotiation skills.
- Proficient in Microsoft Excel and accounting/ERP systems (e.g., SAP).
- Able to work independently and manage multiple priorities effectively.
- Good leadership and team management skills.
- Detail-oriented with a strong sense of accountability and professionalism.
Diversity & Inclusion Commitment
The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.
We try make sure everyone has a fair chance to work with us, no matter where they're from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone's ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued. 
