Manager, Custom Brokerage

JOB OVERVIEW

1. The Manager is responsible for the branch affairs of the Custom Brokerage products and Custom process.
2. Drive effective and future-oriented resource planning in the custom brokerage organization, in line with productivity targets: place the right people into the right roles and hire talent with the right skills to make a career, not only to fill current vacancie
3. Effectively manage the performance of the custom brokerage, coach and support the team leaders as necessary
4. Drive change management in the branch organization/custom brokerage

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Ensure consistent achievement of operational standards to meet customer requirements
2. Manage and monitor productivity KPIs against budget, initiate corrective actions
3. Optimize and implement operational standards & guidelines and drive continuous improvement of branch operations
4. Monitor operational performance (equipment, sub-contractors, productivity, quality of service, data, incident handling) and initiate, implement, and control corrective actions escalate to superiors when needed.
5. Evaluate and monitor operational risks, ensure contingency planning, and implement corrective actions.

OTHER DUTIES

1. Always Ensure adherence to the Code of Conduct policy of the Group
2. Adhere to the Code of Conduct policy of the Group
3. Any other job-related tasks as assigned by the superior

SUPERVISORY RESPONSIBILITIES

1. Report any incident to superior .
2. Any other job-related tasks as assigned by the superior.
3. Support branch Commercial by attending customer meetings as and when required

QUALIFICATIONS

1. Degree/Diploma/SPM in Business administration, economics, marketing, or logistics preferred
2. Minimum of 5 years of leadership/management experience preferred
3. Good communication, presentation, negotiation, and interpersonal skills