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Job Description
To drive and coordinate the execution of the technical new data protection tasks as well as oversee the existing tasks carried out by the operational team.
Responsibilities
Nature of Accountabilities and Competencies
Job Complexity & Problem Solving
Leadership & Stakeholder Management
Collaborate with executive stakeholders across the Bank to communicate the data protection element DPP Methodology including key details such as program mission, vision, objectives, roadmap of the activities, structure and roles required for the ownership, oversight, management and operations.
Qualifications
Academic Qualifications: Degree in Computer Science / Data Science or its equivalent. Must possessed professional certification related to data protection or information security like CISM, CRISC, ISO/IEC 27001 and ISO/IEC 27701 Lead Implementer, CISSP, CISA or CIPT, is an added advantage.
Experience and Skills: At least 5+ years in IT and Data Analytics.
Only shortlisted candidate will be notified
Job ID: 151121037
Skills:
Presentation Skills, Risk Assessment, Policy Drafting, Anti-Bribery and Corruption legislation, Due Diligence, Report Writing
Skills:
integrating technology in Governance Risk and Compliance framework, conducting compliance benchmarking, policy formulation and analysis, Risk Assessment, regulatory surveys, compliance work

Skills:
"Reporting & Analytics", Trainer, Call Centre, Mandarin, Cantonese, Management Skill, "Contact Center Operations", "BPO Operations", "Team Management", "People Leadership", "Operations Management", "Voice Support", "Chat Support", "Email Support", "Customer Service", "Service Delivery", "Service Level Management", "SLA Management", "KPI Management", "Queue Management", "Real-Time Management", "Workforce Management", "WFM", "Roster Management", "Intraday Management", "Schedule Adherence", "Occupancy Management", "Shrinkage Management", "AHT", "Average Handle Time", "FCR", "First Contact Resolution", "CSAT", "Customer Satisfaction", "NPS", "Quality Management", "Abandonment Rate", "Contact Center Metrics", "Performance Management", "Coaching", "Mentoring", "Team Development", "Performance Appraisal", "Escalation Management", "Incident Management", "Root Cause Analysis", "RCA", "CAPA", "Kaizen", "Continuous Improvement", "Process Improvement", "SOP Development", "Operational Governance", "Stakeholder Management", "Client Management", "MIS Reporting", "Data Analysis", "CRM", "Telephony Systems", "Workforce Planning", "Conflict Resolution", "Hiring Management", "Attrition Management", "Absenteeism Management", "Information Security", "Data Privacy", "Audit Compliance", "Risk Management", "Microsoft Office", "Google Workspace", "Leadership", "Operational Excellence", "Customer Experience Management", "24/7 Operations Management"
Skills:
Statistical Analysis, stochastic calculus, Capital management allocation concepts, Regulatory Risk Based Capital Regime, Financial insurance actuarial risk assessment, Actuarial practice, SCR calculation, Time series modelling, Risk management
Skills:
business impact analysis , business continuity management , Information Security, Incident Management, Information Technology, Operational resilience, BCM exercises, Risk frameworks and policies, Risk appetite and tolerance statement, Risk management, Risk Analysis