Manager, iCIMB - Trade Shared Services

About the role

As the Manager for iCIMB - Trade Shared Services (Consumer & Commercial Banking Operations), you will play a crucial role in overseeing the daily activities of the department in processing trade transactions received from the bank in accordance to the bank's procedures & guidelines, TFGPM & internal memo with zero defects and within stipulated time as per Service Level Agreement.

What you'll be doing

• Checking, approving & verification of transactions processed.
• Assist HOS in the implementation of policies & procedures.
• Ensure team readiness for Audit.
• Adhere strictly to compliance and operational risk controls in accordance with Bank's policies & guidelines.
• Continuous review of existing process flow to identify process improvements that will enhance operational effectiveness.
• To ensure timely submission & accuracy of reports SLA, CUR etc.
• Solution provider on Trade Finance operational issues to CIMB Group.
• Escalation of Facility & product compliance for approval to relevant authorities.
• Provide training to staff & brief staff on new initiatives/products.
• Oversee the daily operation of the team and ensure that the set productivity targets (efficiency, accuracy, timeliness etc.) and processing turnaround & SLA are met.
• Responsible for proper filling & housekeeping of the section.
• Monitor, approve & address TF AMLA, ISO, Compliance, and Virtual Surveillance Check.
• Monitor defects & conduct regular review of staff's performance.
• Monitor staff performance on productivity & accuracy (SLR).
• Monitor Overtime & ensure justification recorded for management's reporting.
• Monitor attendance, late comers & address tardiness as per HR guidelines.
• Coach & develop team members to achieve desired level of productivity & competency.
• Conduct daily huddles, raise logs & monitor for closure under Corrective Action Plan (CAP/CAR/IR).
• Attend to telephone enquiries and reply to swift / mails enquiries when required.
• Perform any other assignments by HOS/HOD which may be directed from time to time.
• Handle TSD Singapore/ 3rd party/ Loan Owner's complaint promptly.
• Perform and relief other units in their daily operations and ad hoc assignment.
• Any other responsibilities/ tasks as assigned by the Management and as per Business requirement from time to time.

What we're looking for

• Bachelor's Degree or Professional Qualification in the relevant discipline(Accounting/Finance/Business/Economics/Financial Engineering/Law).
• Being a Certified Documentary Credit Specialist, Certified Specialist in Demand Guarantee or any other Trade related professional qualification is an added advantage
• 5 – 7 years of Trade Operations experience of relevant banking background in established bank / financial institutions with strong exposure in Trade Finance and Trade Services
• 2 years of prior leadership position in a banking role in established financial institutions.
• In-depth knowledge of all Trade Finance products e.g. Export and Import collections, Transferable LCs, Assignments, Discounting, Import and Export LCs, Standby LCs, Back-to-Back LCs, Reimbursement Authorities, Demand Guarantees, Financing products, document checking.
• Knowledge of relevant ICC rules (UCP600, URDG758, ISP98, URC522, ISBP 745, Incoterms 2010, URR 725).
• Microsoft Office Basic (Microsoft Office, Power Point, Excel)
• Process Improvement e.g. Lean Management, Six Sigma
• Resource planning, people management and customer relationship management.