About the role
As the Manager for iCIMB - Trade Shared Services (Consumer & Commercial Banking Operations), you will play a crucial role in overseeing the daily activities of the department in processing trade transactions received from the bank in accordance to the bank's procedures & guidelines, TFGPM & internal memo with zero defects and within stipulated time as per Service Level Agreement.
What you'll be doing
- Checking, approving & verification of transactions processed.
- Assist HOS in the implementation of policies & procedures.
- Ensure team readiness for Audit.
- Adhere strictly to compliance and operational risk controls in accordance with Bank's policies & guidelines.
- Continuous review of existing process flow to identify process improvements that will enhance operational effectiveness.
- To ensure timely submission & accuracy of reports SLA, CUR etc.
- Solution provider on Trade Finance operational issues to CIMB Group.
- Escalation of Facility & product compliance for approval to relevant authorities.
- Provide training to staff & brief staff on new initiatives/products.
- Oversee the daily operation of the team and ensure that the set productivity targets (efficiency, accuracy, timeliness etc.) and processing turnaround & SLA are met.
- Responsible for proper filling & housekeeping of the section.
- Monitor, approve & address TF AMLA, ISO, Compliance, and Virtual Surveillance Check.
- Monitor defects & conduct regular review of staff's performance.
- Monitor staff performance on productivity & accuracy (SLR).
- Monitor Overtime & ensure justification recorded for management's reporting.
- Monitor attendance, late comers & address tardiness as per HR guidelines.
- Coach & develop team members to achieve desired level of productivity & competency.
- Conduct daily huddles, raise logs & monitor for closure under Corrective Action Plan (CAP/CAR/IR).
- Attend to telephone enquiries and reply to swift / mails enquiries when required.
- Perform any other assignments by HOS/HOD which may be directed from time to time.
- Handle TSD Singapore/ 3rd party/ Loan Owner's complaint promptly.
- Perform and relief other units in their daily operations and ad hoc assignment.
- Any other responsibilities/ tasks as assigned by the Management and as per Business requirement from time to time.
What we're looking for
- Bachelor's Degree or Professional Qualification in the relevant discipline(Accounting/Finance/Business/Economics/Financial Engineering/Law).
- Being a Certified Documentary Credit Specialist, Certified Specialist in Demand Guarantee or any other Trade related professional qualification is an added advantage
- 5 – 7 years of Trade Operations experience of relevant banking background in established bank / financial institutions with strong exposure in Trade Finance and Trade Services
- 2 years of prior leadership position in a banking role in established financial institutions.
- In-depth knowledge of all Trade Finance products e.g. Export and Import collections, Transferable LCs, Assignments, Discounting, Import and Export LCs, Standby LCs, Back-to-Back LCs, Reimbursement Authorities, Demand Guarantees, Financing products, document checking.
- Knowledge of relevant ICC rules (UCP600, URDG758, ISP98, URC522, ISBP 745, Incoterms 2010, URR 725).
- Microsoft Office Basic (Microsoft Office, Power Point, Excel)
- Process Improvement e.g. Lean Management, Six Sigma
- Resource planning, people management and customer relationship management.
