Manager, Key Account Management

Responsibilities

• Undertake responsibility for resolving customer issues, ensuring clear understanding of the customer's expectations and requirements.
• Conduct regular visits to review service performance with the customer.
• Liaise at the appropriate level to ensure customer retention, development and growth of new business.
• Work with the other functions and business's eg Transport, HR, IT, Finance, Marketing to achieve common outcomes.
• Manage the team to enable achievement of agreed revenue, profitability and other performance targets.
• Develop annual customer business plan that support the agreed strategies.
• Enable and manage the achievement of service performance that meets or exceeds customer expectations.
• Continually review and improve business processes to improve productivity and add value to DHL services.
• Plan, organise and direct an efficient and effective function.
• Develop IKOs/KPIs with team members and monitor individual performance.
• Identify training needs and opportunities to develop a highly skilled functional department.

Qualifications & Requirements

• Bachelor's Degree in Business Administration or equivalent
• Minimum 5 years experience within Supply Chain / 3rd Party Logistics in Key Account Management
• Ideally previous experience within the product market of the division.
• Able to converse, read and write English & Mandarin at a professional level is a must