Noc Engineer

Job Description (JD)

• Network & System Monitoring: Monitor network devices, servers, applications and IT infrastructure to ensure service availability, performance and operational stability.

• Incident Detection & First-Level Troubleshooting: Detect and investigate incidents, perform initial troubleshooting and escalate unresolved issues to the

appropriate support teams.

• Ticket & Incident Management: Log, update, track and close incidents and service requests in accordance with agreed SLAs and operational procedures.

• Alert & Event Monitoring: Review and respond to system alerts and events, assess impact and initiate corrective actions where required.

• Batch Job Monitoring: Execute, monitor and support scheduled batch jobs and processes, ensuring successful completion and timely resolution of failures or exceptions.

• Maintenance & Change Support: Support scheduled maintenance, system upgrades, change implementations and service restoration activities.

• Documentation & Reporting: Maintain accurate operational documentation, incident reports, shift handover records and SOP updates.

• Coordination & Escalation: Coordinate with internal teams, outsourced personnel, vendors and stakeholders to ensure timely communication and issue resolution.

• SLA Compliance: Ensure incidents and service requests are handled within the agreed response and resolution timelines.

• Shift Operations: Participate in 24x7 shift rotation, including weekends and public holidays, to support continuous IT operations.

Requirements

• Diploma or higher in IT, Computer Science, Network Engineering or related discipline.

• Minimum 2 years relevant experience in NOC, IT Operations, Service Desk or IT Support.

• Hands-on experience in monitoring network, server, application or infrastructure environments.

• Experience handling incidents, service requests, tickets and SLA-based operations.

• Able to perform L1 troubleshooting and escalate appropriately.

• Able to interpret alerts/events and take appropriate initial action.

• Experience with monitoring or IT management tools; Dynatrace / ManageEngine is an advantage.

• Familiar with batch-job/process monitoring and basic operational procedures.

• Good communication, analytical and problem-solving skills.

• Willing and able to work 24x7 shifts, weekends and public holidays