Operations Associate

Responsibilities

• Daily Reconciliation: Match and reconcile daily bank statements, Payment Service Provider (PSP) reports, and transaction logs to ensure 100% data accuracy.
• Issue Resolution: Investigate and resolve stuck, failed, or pending fiat deposits and withdrawals; handle escalating internal tickets from Customer Service and Compliance.
• Partner Liaison: Assist in drafting operational inquiries and coordinating with commercial banks, card schemes, and external payment processors.
• Data & Reporting: Prepare daily/weekly transaction volume reports and maintain operational logs for management and audit purposes.

Qualifications

• Education & Experience: Bachelor's degree in Finance, Economics, Business Administration, or a related field; 1–3 years of operational experience in banking (clearing/settlement), Fintech, or a digital asset exchange.

Required Skills

• Technical Skills: High proficiency in MS Excel (VLOOKUP, Pivot Tables) and a strong analytical mindset for dealing with financial data.
• Regulatory & Compliance Awareness: Basic understanding of AML/CTF standards and customer fund segregation rules in Hong Kong.
• Languages: Fluent in written and spoken English, Mandarin.