Partnership & Projects (Lead) - Service Point, SPX Express

SPX Express

Malaysia, Kuala Lumpur

2-4 Years

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Posted 22 days ago
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Job Description

Job Description

Pitching & Onboarding
Identify and pitch the SPX Service Point programme to potential leads and retail chains.
Present value propositions to decision-makers and manage end-to-end onboarding for operational readiness.
Negotiate, draft, and manage contracts in compliance with policies and regulations.
Relationship Management & Performance Monitoring
Manage key accounts to build strong, long-term partnerships.
Ensure partners meet or exceed SLAs and KPIs.
Track account performance, analyse data to identify gaps, and implement improvements through regular reviews and audits.
Negotiate rates and identify opportunities for cost savings.
Strategic Planning & Projects
Contribute to service point network planning, cost optimisation, and risk management.
Using data, identify potential hotspots (including breakdown by priority) and project plan towards achieving full hotspot coverage
Build infrastructure to support on-ground sales team in providing relevant information on hotspots
Monitor and track progress of on-ground sales team, while ensuring we fully understand areas that we are required to place more emphasis on
Develop operation process flow and guidelines within and across the team to ensure the services provided are aligned to the set standards
Ideate ways to increase buyer awareness on buyer self collect
Communication & Collaboration
Work with cross-functional teams to align operations with business goals.
Maintain professional and effective communication with internal and external stakeholders.