IC Markets Global is one of the most renowned Forex CFD provider, offering trading solutions for active day traders and scalpers as well as traders that are new to the forex market. IC Markets Global offers its clients cutting edge trading platforms, low latency connectivity and superior liquidity.
IC Markets Global is revolutionizing online forex trading. Traders are now able to gain access to pricing previously only available to investment banks and high net worth individuals.
Our management team have significant experience in the Forex, CFD and Equity markets in Asia, Europe and North America. It is this experience that has enabled us to select the best possible technology solutions and hand pick some of the best pricing providers available in the market.
Job Overview:
We are seeking a detail-oriented and reliable Payment Operation Executive to join our Accounts and Back Office team. The successful candidate will be responsible for handling and monitoring client deposit and withdrawal transactions, ensuring timely, accurate, and secure processing in compliance with internal policies and regulatory requirements.
Job Responsibilities:
- Ensure that all transactions are handled accurately, timely, and in line with internal procedures and AML/KYC guidelines.
- Liaise with clients, banks, and payment service providers (PSPs) to resolve any issues or discrepancies.
- Review and verify client documentation ensuring compliance with KYC where required and escalate unusual transactions or potential fraud cases.
- Maintain up-to-date records and audit trails of all processed transactions.
- Coordinate with the Compliance and Finance teams to ensure smooth and compliant operations.
- Assist in reconciling payment-related accounts and resolving mismatches.
- Handle client queries related to transaction status and provide timely updates.
- Assist with monthly and ad hoc reporting requirements.
- Collaborate with other departments to resolve operational matters.
Requirements:
- Proven experience in a payments, banking, back-office, or financial operations role.
- Familiarity with AML, KYC, and fraud prevention procedures.
- Excellent attention to detail and strong organizational skills.
- Ability to work under pressure and manage multiple tasks efficiently.
- Proficiency in Microsoft Office (especially Excel); familiarity with CRM systems is a plus.
- Fluent in English (written and spoken).
- Degree in Finance, Business Administration, or a related field.
Benefits
- 22 days of annual leave for rest and rejuvenation
- Wellbeing allowance to support personal wellness and self-care
- Comprehensive corporate insurance coverage for peace of mind
- Complimentary breakfast every Friday to kick off the weekend right
