Job Description:
Product Strategy & Business Analysis
- Identify operational gaps, inefficiencies, and business opportunities across logistics, warehouse, linehaul, first mile, last mile, service points, finance, and customer experience functions.
- Gather and analyze business requirements from stakeholders and translate them into structured product requirements.
- Perform root cause analysis on operational issues and recommend product enhancements or process improvements.
- Drive product discovery activities including stakeholder interviews, workflow analysis, data analysis, and benchmarking exercises.
- Evaluate feasibility, business impact, implementation effort, and risks before proposing solutions.
- Develop business cases and justification documents for new product initiatives and system enhancements.
Product Lifecycle Management
- Manage the end-to-end product lifecycle from ideation, requirement gathering, development, testing, deployment, and post-launch monitoring.
- Create and maintain Product Requirement Documents (PRD), Functional Requirement Documents (FRD), User Stories, Business Requirement Documents (BRD), process flows, and rollout materials.
- Prioritize product backlog based on business value, operational impact, urgency, and resource availability.
- Define product success metrics and monitor performance after launch.
- Continuously review user feedback and operational performance to identify future enhancements.
Project Management & Execution
- Lead project execution and ensure milestones, deliverables, timelines, and dependencies are properly managed.
- Coordinate with Regional Product Teams, Engineering Teams, QA Teams, Data Teams, and Operations Teams throughout project implementation.
- Manage project risks, dependencies, blockers, and escalation points.
- Facilitate project meetings, workshops, requirement discussions, UAT sessions, and rollout reviews.
- Track project progress and provide timely status updates to management and stakeholders.
- Ensure proper project governance and documentation throughout the project lifecycle.
User Acceptance Testing (UAT) & Quality Assurance
- Design and execute comprehensive User Acceptance Testing (UAT) scenarios.
- Validate system behavior against business requirements and expected operational outcomes.
- Identify, document, and track defects through JIRA or other project management platforms.
- Work closely with developers and QA teams to troubleshoot, verify fixes, and ensure production readiness.
- Conduct regression testing and post-release validation to ensure system stability.
- Participate in live environment monitoring and issue resolution during rollout periods.
Stakeholder Management
- Act as the primary liaison between business stakeholders and technical teams.
- Manage expectations across multiple departments and align stakeholders on priorities and project timelines.
- Present project proposals, progress updates, testing results, and rollout readiness assessments to management.
- Collaborate with regional and local teams to ensure product alignment and operational readiness.
- Facilitate decision-making through structured analysis and recommendation papers.
Operational Excellence & Process Improvement
- Continuously review operational workflows and identify opportunities for automation, digitalization, and process optimization.
- Drive initiatives that improve operational efficiency, service quality, cost management, productivity, and user experience.
- Support business continuity by providing structured issue investigation and resolution support.
- Analyze operational and system data to derive actionable insights and recommendations.
- Develop SOPs, user guides, training materials, and rollout communications for new features and process changes.
Product Support & Incident Management
- Support production issue investigations and coordinate with technical teams for resolution.
- Replicate and validate reported issues before escalation.
- Raise and manage JIRA tickets for bugs, enhancements, and technical investigations.
- Monitor live production performance and ensure timely follow-up of critical incidents.
- Perform impact assessments and root cause analysis for major operational disruptions.
Data Analysis & Reporting
- Utilize data and reporting tools to validate product performance and business outcomes.
- Perform ad-hoc analysis to support business decision-making.
- Monitor KPIs, operational metrics, adoption rates, and rollout performance.
- Generate reports and dashboards to support stakeholder visibility and project governance.
- Use quantitative and qualitative insights to support product prioritization decisions.
Requirements:
Education & Experience
- Bachelor's Degree in Business, Information Systems, Computer Science, Engineering, Data Analytics, Logistics, Supply Chain, or related disciplines.
- 1-5 years of experience in Product Management, Project Management, Business Analysis, Operations Excellence, Process Improvement, Logistics, Supply Chain, or Technology-related functions.
- Experience managing end-to-end projects and cross-functional initiatives is preferred.
- Experience within e-commerce, logistics, fulfillment, transportation, warehousing, or technology environments is an added advantage.
Functional Competencies
- Strong problem-solving and analytical thinking skills.
- Ability to break down complex business problems into structured solutions.
- Strong understanding of product development lifecycle and project management methodologies.
- Familiarity with Agile, Scrum, Waterfall, or Hybrid project management frameworks.
- Ability to interpret data and make data-driven decisions.
- Strong documentation and process mapping skills.
Technical Competencies
- Familiarity with JIRA, Confluence, Google Workspace, Microsoft Office, or equivalent productivity tools.
- Basic understanding of APIs, databases, system integrations, and software development concepts.
- (Optional) Experience in SQL, data analytics tools, or BI platforms is advantageous.
- Ability to perform structured testing and defect validation.
- Understanding of logistics systems, warehouse management systems, transportation management systems, or operational platforms is a plus.
Soft Skills
- Excellent communication and stakeholder management skills.
- Strong presentation and facilitation capabilities.
- Highly organized with strong attention to detail.
- Ability to manage multiple projects simultaneously under tight timelines.
- Proactive, self-driven, and capable of working independently.
- Strong ownership mindset with a willingness to take initiative and drive outcomes.
- Comfortable operating in a fast-paced and constantly evolving environment.
Preferred Experience (Senior Associate Level)
- Independently leads medium-to-large scale product or project initiatives.
- Drives requirement discussions with minimal supervision.
- Provides mentorship and guidance to junior Product Managers, PMOs, interns, or project coordinators.
- Manages cross-functional and regional stakeholder alignment.
- Owns key business domains (e.g. Finance, Last Mile, First Mile, Linehaul, Service Point, Warehouse, Customer Experience).
- Demonstrates strong business acumen and decision-making capabilities.
- Tracks and delivers measurable business impact through product initiatives.
