About The Team
We are seeking a highly motivated Product Manager / Project Manager to drive the design, development, rollout, and continuous improvement of logistics technology solutions across SPX Express Malaysia.
This role serves as the bridge between Operations, Business, Engineering, Regional Product Teams, and other cross-functional stakeholders to identify operational challenges, translate business requirements into scalable product solutions, and ensure successful project execution from ideation through implementation.
The ideal candidate is analytical, detail-oriented, highly organized, and capable of managing multiple initiatives simultaneously within a fast-paced logistics and e-commerce environment.
Job Description
Product Strategy & Business Analysis
- Identify operational gaps, inefficiencies, and business opportunities across logistics, warehouse, linehaul, first mile, last mile, service points, finance, and customer experience functions.
- Gather and analyze business requirements from stakeholders and translate them into structured product requirements.
- Perform root cause analysis on operational issues and recommend product enhancements or process improvements.
- Drive product discovery activities including stakeholder interviews, workflow analysis, data analysis, and benchmarking exercises.
- Evaluate feasibility, business impact, implementation effort, and risks before proposing solutions.
- Develop business cases and justification documents for new product initiatives and system enhancements.
Product Lifecycle Management
- Manage the end-to-end product lifecycle from ideation, requirement gathering, development, testing, deployment, and post-launch monitoring.
- Create and maintain Product Requirement Documents (PRD), Functional Requirement Documents (FRD), User Stories, Business Requirement Documents (BRD), process flows, and rollout materials.
- Prioritize product backlog based on business value, operational impact, urgency, and resource availability.
- Define product success metrics and monitor performance after launch.
- Continuously review user feedback and operational performance to identify future enhancements.
Project Management & Execution
- Lead project execution and ensure milestones, deliverables, timelines, and dependencies are properly managed.
- Coordinate with Regional Product Teams, Engineering Teams, QA Teams, Data Teams, and Operations Teams throughout project implementation.
- Manage project risks, dependencies, blockers, and escalation points.
- Facilitate project meetings, workshops, requirement discussions, UAT sessions, and rollout reviews.
- Track project progress and provide timely status updates to management and stakeholders.
- Ensure proper project governance and documentation throughout the project lifecycle.
User Acceptance Testing (UAT) & Quality Assurance
- Design and execute comprehensive User Acceptance Testing (UAT) scenarios.
- Validate system behavior against business requirements and expected operational outcomes.
- Identify, document, and track defects through JIRA or other project management platforms.
- Work closely with developers and QA teams to troubleshoot, verify fixes, and ensure production readiness.
- Conduct regression testing and post-release validation to ensure system stability.
- Participate in live environment monitoring and issue resolution during rollout periods.
Stakeholder Management
- Act as the primary liaison between business stakeholders and technical teams.
- Manage expectations across multiple departments and align stakeholders on priorities and project timelines.
- Present project proposals, progress updates, testing results, and rollout readiness assessments to management.
- Collaborate with regional and local teams to ensure product alignment and operational readiness.
- Facilitate decision-making through structured analysis and recommendation papers.
Operational Excellence & Process Improvement
- Continuously review operational workflows and identify opportunities for automation, digitalization, and process optimization.
- Drive initiatives that improve operational efficiency, service quality, cost management, productivity, and user experience.
- Support business continuity by providing structured issue investigation and resolution support.
- Analyze operational and system data to derive actionable insights and recommendations.
- Develop SOPs, user guides, training materials, and rollout communications for new features and process changes.
Product Support & Incident Management
- Support production issue investigations and coordinate with technical teams for resolution.
- Replicate and validate reported issues before escalation.
- Raise and manage JIRA tickets for bugs, enhancements, and technical investigations.
- Monitor live production performance and ensure timely follow-up of critical incidents.
- Perform impact assessments and root cause analysis for major operational disruptions.
Data Analysis & Reporting
- Utilize data and reporting tools to validate product performance and business outcomes.
- Perform ad-hoc analysis to support business decision-making.
- Monitor KPIs, operational metrics, adoption rates, and rollout performance.
- Generate reports and dashboards to support stakeholder visibility and project governance.
- Use quantitative and qualitative insights to support product prioritization decisions.
Requirements
Education & Experience
- Bachelor's Degree in Business, Information Systems, Computer Science, Engineering, Data Analytics, Logistics, Supply Chain, or related disciplines.
- 1–5 years of experience in Product Management, Project Management, Business Analysis, Operations Excellence, Process Improvement, Logistics, Supply Chain, or Technology-related functions.
- Experience managing end-to-end projects and cross-functional initiatives is preferred.
- Experience within e-commerce, logistics, fulfillment, transportation, warehousing, or technology environments is an added advantage.
Functional Competencies
- Strong problem-solving and analytical thinking skills.
- Ability to break down complex business problems into structured solutions.
- Strong understanding of product development lifecycle and project management methodologies.
- Familiarity with Agile, Scrum, Waterfall, or Hybrid project management frameworks.
- Ability to interpret data and make data-driven decisions.
- Strong documentation and process mapping skills.
Technical Competencies
- Familiarity with JIRA, Confluence, Google Workspace, Microsoft Office, or equivalent productivity tools.
- Basic understanding of APIs, databases, system integrations, and software development concepts.
- (Optional) Experience in SQL, data analytics tools, or BI platforms is advantageous.
- Ability to perform structured testing and defect validation.
- Understanding of logistics systems, warehouse management systems, transportation management systems, or operational platforms is a plus.
Soft Skills
- Excellent communication and stakeholder management skills.
- Strong presentation and facilitation capabilities.
- Highly organized with strong attention to detail.
- Ability to manage multiple projects simultaneously under tight timelines.
- Proactive, self-driven, and capable of working independently.
- Strong ownership mindset with a willingness to take initiative and drive outcomes.
- Comfortable operating in a fast-paced and constantly evolving environment.
Preferred Experience (Senior Associate Level)
- Independently leads medium-to-large scale product or project initiatives.
- Drives requirement discussions with minimal supervision.
- Provides mentorship and guidance to junior Product Managers, PMOs, interns, or project coordinators.
- Manages cross-functional and regional stakeholder alignment.
- Owns key business domains (e.g. Finance, Last Mile, First Mile, Linehaul, Service Point, Warehouse, Customer Experience).
- Demonstrates strong business acumen and decision-making capabilities.
- Tracks and delivers measurable business impact through product initiatives.
