Product Management Specialist (Payment) - ShopeePay

About The Team

We are looking for a driven Product Manager to own and scale ShopeePay's payment ecosystem in Malaysia, supporting high-volume transactions across group-wide business lines. The role covers feature conceptualisation and product roadmap planning through to rollout and post-deployment monitoring.

Job Description

• Own the end-to-end product lifecycle for payment features and drive the roadmap for payment systems in Malaysia, balancing user experience, business growth, cost efficiency, and system reliability.
• Collaborate with Business, Regional Product, and external partners, including banks, payment gateways, and network providers, to deliver scalable and compliant payment solutions.
• Manage payment-channel integrations and performance across cards, online banking, and wallets, ensuring high transaction success rates and uptime in environments with high transaction volumes per second (TPS).
• Work closely with Checkout and frontend teams to optimise payment flows, conversion, and user experience, applying strong UI/UX judgement.
• Lead User Acceptance Testing (UAT), live testing, and rollout planning to ensure readiness, mitigate risks, and support smooth go-live deployment. Prepare training materials and conduct briefings for relevant business units.
• Monitor key payment metrics, including success rate, latency, and drop-offs; troubleshoot issues and drive continuous improvements.
• Partner with Operations, Legal, Compliance, Risk, Finance, and Business teams to resolve incidents, ensure compliance, and support daily payment operations.
  
  

Requirements

• Minimum 3-5 years of experience in Product Management, preferably in payments, fintech, financial services, or high-scale platforms.
• Strong understanding of payment systems, checkout flows, backend integrations and reconciliation/settlement systems (eg. card, payment gateways, APIs).
• Proven ability to own end-to-end product lifecycle and deliver features in fast-paced environments, combined with strong analytical skills with experience using data to drive decisions
• Fluent communication skills with ability to manage cross-functional local and regional stakeholders in Singapore, Indonesia and Shenzhen
• Proficient in English and Malay (written and spoken); Chinese is a plus
• Proactive, resilient, and able to operate under ambiguity and pressure