Product Manager - Return & Refund, Regional Operations
Job Description
Job Description:
- Understand business direction and goals, align priorities and requirements with business teams and local markets
- Identify user pain points, conduct competitor analysis and identify current gaps in the overall Return Refund experiences provided by the platform
- Drive product solutions and strategies to align with business direction, resolve user pain points and provide a more comprehensive and user-friendly Return & Refund experience to both buyers and sellers
- Continuously seek ways to broaden the coverage of Return & Refund services, increase platform auto-judging capabilities and accuracy, reduce end-to-end resolution time of Return Refund request, control cost incurred by seller dispute and compensation, and improve overall buyer and seller sentiments
- Deep dive into operational workflows to understand the entire business ecosystems, develop effective tools or platforms to support local operations, especially on Return & Refund judging and policy setups
- Take ownership of the entire product development lifecycle, work closely with designers, analysts, engineers and data scientists to deliver product solutions with high business impact
- Explore advanced AI-based solutions in Return & Refund workflows and strategies
Requirements:
- Bachelor's degree in any field, preferably in Artificial Intelligence, Computer Science, Business Analytics, Information Systems, Engineering or equivalent
- Minimum 1 year of experience in e-Commerce or product management will be advantageous
- Excellent problem-solving skills, critical thinking abilities and data-driven decision-making mindsets
- Good interpersonal skills and comfortable engaging stakeholders from both regional teams and local markets
- Strong verbal and written communication skills, with the ability to communicate effectively with technical and non-technical team members
- Adaptable, open-minded, and thrives in a dynamic environment
- Frequent user of AI tools
More Info
About Company
Skills:
Competitor Analysis, AI-driven product solutions, AI tools, product management, operational workflows, data-driven decision-making
Skills:
Aml, Core Banking, AI-driven automation, MECE frameworks, Digital Solutions, Credit Operations, Kyc, Cash Management, Payments, Process Re-engineering, Lean Six Sigma
Skills:
Core Banking, Aml, Credit Operations, Lean Six Sigma, Digital Solutions, AI-driven automation, Cash Management, MECE frameworks, Process Re-engineering, Kyc, Payments
Skills:
Stakeholder Engagement, Sales Operations, Cross-Functional Collaboration, Sales Strategy, Business Analytics
Skills:
Financials, workflow engineering, Statistics, Analytical Skills