Esker is a worldwide leader in AI-driven process automation software, helping financial and customer service departments digitally transform their source-to-pay (S2P) and order-to-cash (O2C) cycle. Companies use our cloud-based solutions to drive greater efficiency, accuracy, visibility and cost savings throughout their S2P and O2C processes.
Professional Services Consultant (Based in Kuala Lumpur, Malaysia)
This position is responsible for implementing a suite of software and SaaS solutions, including customer assessment, project scoping, configuration, installation, training, testing, production switch over, project go-live, documentation, and reporting. The role requires conducting business analysis and providing technical consultation throughout the project lifecycle.
Key Tasks and Duties
Consultation
- Deliver technical professional services and solutions remotely or on-site.
- Assess customers requirements and business needs, analyze their document workflows, define business rules, design solutions, and document project scope.
- Install and configure Esker solutions and customize solutions using JavaScript.
- Empower customers through training and ensure the successful handover of all necessary collateral and knowledge so customers and partners can use and grow the solutions after project closure.
- Manage projects and customers to deliver successful outcomes and ensure customers receive maximum value from the products.
Post Sales
- Address technical issues related to installations and configurations, feature requests, and system bugs.
- Continue developing the maturity of Professional Services to achieve team and organizational goals.
- Stay updated on the latest developments and knowledge regarding Esker solutions.
- Monitor evolving customer requirements, advocate for Esker offerings, and identify opportunities to expand the Esker software footprint.
Educational Requirements
- Bachelor's or Master's degree in Computer Science or Software Engineering
Required Work Experience
- A minimum of 3 years experience in software implementation, preferably in a software company or system integrator.
Technical Knowledge
- Good knowledge of ERP logics such as SAP, JDE, or Oracle (AP, FI, MM), or accounting software like Sage, Coda, or Sun Account is a bonus.
- Good knowledge of JavaScript or other scripting languages.
- Knowledge and practical experience with cloud solutions.
- Experience with relational databases (Oracle, DB2, SQL Server), Microsoft Windows Server, and integration with SAP or other major ERPs is a bonus.
- Basic understanding of accounting and finance is a plus.
Other Skills & Abilities
- Ability to conduct design and requirement assessment workshops and engage effectively with stakeholders.
- Experience working in a fast-paced environment and managing multiple projects simultaneously.
- Experience working in a client-facing environment.
- Strong communication, relationship-building, and presentation skills.
Other Requirements
- Willingness and flexibility to travel domestically and internationally to meet business needs.
- Strong analytical and problem-solving skills.
Languages
- Fluency in English is required.
- Knowledge of Mandarin, Cantonese, or French is a plus.
