Regional Aftersales Manager

Responsibilities:

• Oversee and ensure that service activities at dealer locations adhere to company standards.
• Evaluate spare parts operations at dealerships to ensure efficiency and compliance.
• Supervise dealerships to ensure the delivery exceptional service experiences for customers.
• Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) performance at dealerships.
• Assess dealership readiness in aftersales operations, including facility standards, manpower adequacy, and process compliance.
• Identify technical and non-technical training needs for dealership staff.
• Develop service marketing and promotional strategies at regional or dealership levels.
• Coordinate after-market activities and implement service campaigns.
• Create comprehensive business and strategic plans aligned with company objectives.
• Prepare and submit regular reports based on on-site visit activities.
• Utilize report findings to provide improvement recommendations and analysis to management, aimed at optimizing aftersales operations.

Qualifications:

• Bachelor's degree in Business Administration, Automotive Engineering, or related field.
• Strong background in After Sales with a proven track record in the OEM/IAM field.
• Profound understanding of dealership operations and service standards.
• Commercial and aftersales acumen with strong communication and presentation skills.
• Language Proficiency: Fluency in English, Bahasa Malaysia, and Mandarin due to business requirements.
• Self-motivation, influencing, and relationship-building skills.
• Proficient in MS Office and CRM software.
• Willingness to travel within the region.