Regional HR Operations Excellence Manager, SEA

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction:

We continuously strive to create a seamless and positive employee experience throughout the employee lifecycle. Guided by care and empathy, we focus on building simple, scalable, and efficient people processes, systems, and policies. We approach change with intention, driving effective change management to ensure new initiatives are embraced, sustainable, and enhance the overall employee experience.

As the Regional HR Operations Manager, SEA, you will drive HR operational excellence across the region, partner closely with Country HR teams and stakeholders, and ensure HR services are compliant, efficient, and people centric.

In this Role, you'll get to

Lead HR operational excellence by independently managing and streamlining core HR processes across the employee lifecycle, including onboarding, offboarding, and HR service delivery, while ensuring compliance with local labor laws

Drive HR data accuracy and insights, ensure the integrity of HRMS data and deliver meaningful reports and dashboards to support decision-making

Act as a regional compliance and operations SME, proactively managing labor law compliance, governance, and operational risk

Develop, implement, and communicate HR policies, procedures, and SOPs to enable scalable and compliant HR operations, including addressing gaps in employee lifecycle support and employee care mechanisms

Coordinate and support key regional HR initiatives, including performance and talent reviews, learning and development programs and department budget planning and utilization, ensuring consistency and alignment

Lead and support HR projects and change initiatives, covering process improvements, system implementations, and Shared Services transitions, to ensure smooth adoption and measurable outcomes

Foster a culture of continuous improvement, innovation, and high performance within HR operations

Partner closely with Country HRs, HRBPs, COEs, and HR project teams to deliver cross-border initiatives and ensure smooth rollout, effective cascading, and to influence strategic outcomes across the region

Provide relief operational support to Country HR teams when required, ensuring continuity of HR operations and compliance during absences, transitions, or peak periods

Engage relevant stakeholders regularly to provide operational updates, monitor project performance, identify risks and resolve issues, and propose improvement initiatives

What you'll Need to Succeed

8 to 10 years of experience in HR Operations, HR Transformation, or related HR functions

Strong knowledge of local labor laws and HR compliance practices; exposure to multiple SEA markets is highly advantageous

Experience working with Shared Services or global HR delivery models

Demonstrated experience or strong interest in 0-1 environments, including building, stabilizing, and scaling HR operations, processes, or frameworks from the ground up

Proven ability to manage complex projects from strategy through execution, driving HR operations at scale

Proficient in HRMS systems, with strong capabilities in data governance, analytics, and reporting

Strong documentation, reporting, and presentation skills, including dashboards and management materials

Outcome-driven and structured problem solver with solid project and change management methodology knowledge

Strong stakeholder management capability within regional, matrixed organization

Resilient, adaptable, and self-driven, with the ability to thrive in fast-paced, high-growth environments

Excellent communication and influencing skills, with confidence engaging senior stakeholders

Willingness to travel as required

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What's more

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!