Restaurant Manager

cinnamon group

Malaysia, Kuala Lumpur

3-5 Years

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Posted 3 hours ago
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Job Description

We are introducing an exciting new outlet in Penang under the Aliyaa concept — a refined Asian speciality restaurant inspired by bold flavours, cultural authenticity and contemporary dining. The restaurant places strong emphasis on quality ingredients, elevated presentation and warm, attentive hospitality.

We are seeking a capable and commercially driven Restaurant Manager to lead the opening team. This role is responsible for delivering operational excellence, strong financial performance and a consistently high-quality guest experience that reflects the Aliyaa brand standards.

Key Responsibilities

1. Leadership & Operational Excellence

Lead daily Front of House and Back of House operations
Ensure seamless coordination between service and kitchen teams
Maintain high standards of food quality, service and ambience
Oversee reservations, table management and service flow
Ensure opening and closing procedures are consistently followed
Uphold cleanliness, maintenance and asset care
Maintain strong leadership presence during peak service hours

2. Financial Planning & Profitability

Prepare and manage annual budgets, including revenue and cost forecasts
Monitor performance against budgets and analyse monthly P&L reports
Control food cost, labour cost and operating expenses
Identify variances and implement corrective actions
Drive revenue growth and improve average spend per guest
Oversee inventory, purchasing and supplier management
Ensure strict cash control and revenue protection

3. Marketing & Brand Development

Plan and execute marketing activities, promotions and events
Work closely with Marketing on digital, social media and PR initiatives
Monitor campaign performance and ROI
Ensure all initiatives reflect the restaurant's positioning
Build relationships within the local hospitality community

4. Collaboration with Culinary Team

Work closely with Head Chef on menu development and pricing
Align menu offerings with financial targets and brand direction
Support seasonal promotions and special events
Ensure strong communication between FOH and BOH teams

5. Guest Experience & Service Excellence

Deliver a personalised and high-quality dining experience
Ensure team product knowledge and service standards are maintained
Manage guest feedback and resolve issues professionally
Build relationships with repeat and VIP guests

6. Human Resource Management

Recruit, train and develop a high-performing team
Manage staff scheduling in line with business needs
Set performance objectives and conduct regular reviews
Handle disciplinary matters in accordance with company policies
Foster a culture of professionalism and teamwork

7. Compliance & Safety

Ensure compliance with health, safety and sanitation standards
Maintain licences and required certifications
Conduct regular operational and safety checks
Safeguard company assets and workplace environment

8. Reporting & Administration

Prepare weekly and monthly operational and financial reports
Monitor KPIs including sales, labour and guest satisfaction
Conduct team briefings and management meetings
Provide insights and recommendations to Senior Management

9. Continuous Improvement

Identify opportunities to improve efficiency and guest experience
Stay informed on industry trends and competitor activity
Drive improvements while maintaining brand standards

10. Additional Duties

Carry out any other duties as assigned by Senior Management

Requirements

Minimum 3–5 years experience in a managerial role within a full-service restaurant
Strong leadership, operational and financial management skills
Experience in Asian or speciality dining concepts preferred
Commercially focused with strong business acumen
Excellent communication and problem-solving skills
Able to work flexible hours, including weekends and public holidays
Must be based in or willing to relocate to Penang

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