The Sales Associate's role is to create a good customer shopping experience by providing exceptional customer service. In addition, he/she has to be a good team player by supporting the retail team in store operation matters and whenever necessary.
Key Responsibilities
Meet/Exceed individual and store sales targets
- Achieve all KPIs and CRM requirements
- Focus on cross, up-selling and have strong matchmaking skills for all product categories
Provide exceptional customer care
- Drive local clients network growth
- Recruit and convert prospect clients
- Build lasting relationships with clients by bonding with them, understanding their desires and providing advice
- Maintain client books to retain actual clients and detect new potential clients
- Keep in contact with clients to arrange appointments/share collection information/product arrivals to grow loyalty
Good team management
- Maintain an open, positive and constructive communication with team members
Provide support in merchandise inventory
- Keep track of physical inventory of merchandise and inform Store Manager about product replenishment
- Assist with refilling, unpacking, packing and sorting of stocks
Provide support in visual display of merchandise
- Maintain visual standards under the direction of VM department
Lead/Provide support in store projects/back office procedures
- Proficient and accurate use of POS
- Participate in all inventory, cycle counts and goods receptions
- Ensure store functional maintenance
- Respect stockroom guidelines
Be vigilant about store security and loss prevention
- Prevent, minimize and reduce risk of stock loss or theft occurrence at all times
Requirements
- Minimum 1 year of retail sales experience will be an added advantage
- Ready-to-Wear (RTW) and/or luxury fashion experience will be an added advantage
- Good understanding of luxury market and practices
- Good communications and interpersonal skills
- Good team player
- Motivated and driven
- Good customer service and selling skills
- Good in mix and match on Ready-to-Wear (RTW)
- Good flair of fashion sense
