Position Overview
The Sales Coordinator supports the sales team by coordinating sales activities, preparing sales documentation, and assisting with client communication and follow-ups. This role plays an important part in ensuring smooth sales operations, timely responses to clients, and effective coordination between the Sales Manager, customers, and internal teams.
Key Responsibilities
Sales Coordination & Support
- Support the Sales Manager and sales team in day-to-day sales coordination activities.
- Assist in following up with clients on quotations, enquiries, and sales-related matters.
- Coordinate communication between clients, the Sales Manager, and internal departments to ensure smooth sales processes.
Sales Documentation & Administration
- Prepare and manage sales-related documents such as quotations, sales orders, and related paperwork.
- Ensure all sales documents are accurate, complete, and properly recorded.
- Maintain organized records of quotations, client communications, and sales documentation.
Client Communication & Follow-Up
- Handle inbound and outbound calls, emails, and messages related to sales enquiries.
- Follow up with clients on quotation status, confirmations, and general sales matters as requested by the Sales Manager.
- Provide basic information and updates to clients in a professional and timely manner.
Sales Operations & Coordination
- Assist in tracking sales activities, pending tasks, and follow-ups to ensure timely completion.
- Coordinate with internal teams such as operations, finance, or marketing on sales-related matters.
- Support basic sales reporting and administrative tasks as required by management.
General Administration
- Maintain proper filing systems for both physical and digital sales documents.
- Assist in scheduling meetings and organizing sales-related arrangements.
- Perform other duties as assigned to support overall sales operations.
Qualifications & Skills
- Prior experience in sales coordination, sales administration, or a similar sales support role is required.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Proficiency in both Mandarin and English, spoken and written, is an added advantage.
- Good communication and interpersonal skills, with a professional phone manner.
- Well-organized, detail-oriented, and able to multitask effectively.
- Able to work in a fast-paced environment and support multiple stakeholders.
