Be involved in the production department to learn and understand machine operations.
Proficient in production processes to identify the flow and requirements.
Actively communicate with potential clients to identify their technical requirements and recommend suitable product solutions.
Provide comprehensive after-sales service to maximize customer satisfaction and loyalty.
Handle customer complaints and help resolve technical or product issues to enhance customer experience.
Work closely with the project and production teams to assure delivery meets customer requirements.
Prepare and present professional product introductions and proposals to aid customer purchasing decisions.
Maintain strong relationships with existing clients while proactively developing new business opportunities.
Contribute to ongoing sales and marketing strategies to drive company growth.
Job Requirements
Good communication skills in Bahasa Malaysia and English; knowledge of Mandarin (Chinese) is an advantage when communicating with a diverse range of clients.
Minimum SPM or related Diploma; a background in Mechanical, Civil, or related fields is preferred.
12 years of technical sales experience in a factory or manufacturing environment.
Ability to use CAD or BIM software is a plus and can help enhance solution competitiveness.
Proficiency in Microsoft Office, especially Excel, Word, and PowerPoint.
Ability to leverage technical knowledge alongside a strong business mindset to become a trusted consultant to customers in selecting equipment.
Positive, results-oriented, and able to work independently to achieve sales goals.
Willing to travel domestically and internationally (when required) to meet sales and customer needs.
