Primary Objective
- Responsible for the Mortgage Team's Mortgage sales performance/target.
- Lead and coach a team of PBM (around 6-13 headcount) for sales activities and campaigns.
- To support the region's BDM Secured Assets and RSH Assets by conducting product briefing, ongoing training,coaching, guidance, echance sales productivity and engagement with PBM.
- Ensure efficient Performance Tracking & continuously adapting new business strategies to improve sales.
- Ensure customer service is competitive vs industry level.
- Meet compliance requirement as per our Banking Guideline.
- To create product awareness in the market by establishing strong networking with internal and external customers.
- Establish and enhance repport with our business partners i.e.Real Estate Agents,Valuer,Solicitors & Developers.
- Establish rapport with our stateholdrs i.e. Community Banking,CBBC & Corporate Banking for business opportunities.
Key Responsibilities
Sales Planning & Activities
- Responsible for the achievement of PBM Team sales and develop business relationship with established Developers, Real Estate Agents , Solicitors & Valuers to grow Mortgage businesses.
- Engage with team members, BDM Secured Asset and RSH Asset, Product Owner and GRD Secured and Unsecured Biz for products, promotions and campaigns
- Plan sales activities, roadshow and events to spearhead PBM Team Mortgage sales.
- Identify and plan cross selling and up selling opportunities
Sales Management
- Jointly set, review and assign sales targets with RSH Assets and BDM Secured Assets to PBM.
- Conduct periodic competitors analysis and feedback to management
- Performance review and analysis on sales by team and each individual staff.
- Resolution of complaints and ensure sales ethic compliance
- Assisting in operational matters, sales headcount, PIP appeals and etc.
Staff Management
- To assist region in monitoring of PBM headcount & hiring.
- Provide on-job training for sales personnels
- To support and guide PBM on all related matters application process from initial application to data entry in Flash System until the completion stage of disbursement.
- Coaching and mentoring sales personnels for peak performance
- To monitor the success rate of customers leads from various sources ie internal(existing data base) and external (business partners)
- Periodic briefing and updates to sales personnels on promotions, campaigns, competitors and new products
Requirements
- Diploma or Degree holder
- Minimum 3 years sales & marketing experience preferably at financial institutions
- Possess knowledge of Financing Products which includes the sales and operation processes.
- Ability to lead and motivate team.
- Good interpersonal and relationship building skills
- Good Knowledge in Mortgage Products & Services
