Sales Support Executive

Job Overview :

We are looking for a Sales Support Executive to provide administrative, coordination, and operational support to our Sales team.

The role will be responsible for maintaining sales records, managing inbound enquiries, tracking sales opportunities and contract renewals, preparing sales reports, and supporting the team in keeping the sales pipeline updated and organized.

Key Responsibilities :

Sales Administration & Coordination

• Provide day to day administrative support to the Sales team.
• Prepare quotations, sales documents, reports, and other sales-related documentation.
• Maintain and update customer and sales records.
• Coordinate with Sales, Finance, Operations, and other internal teams on sales-related matters.
• Follow up on outstanding sales-related tasks and documentation.

Inbound Sales Support

• Monitor and manage incoming sales enquiries from email, website, WhatsApp, events, and other channels.
• Record and organize new leads in the CRM or sales tracking system.
• Assign or forward qualified enquiries to the appropriate salesperson.
• Track the progress and follow-up status of inbound leads.

Sales Pipeline Tracking

• Maintain and update the sales pipeline and opportunity records.
• Track opportunities according to the company's sales stages.
• Monitor follow up activities, expected closing dates, and opportunity status.
• Highlight overdue, inactive, or pending opportunities to the Sales team.
• Prepare regular pipeline updates for Sales and management.

Contract Renewal Tracking

• Maintain a database of customer contracts and renewal dates.
• Monitor upcoming contract expirations and remind the respective Salesperson to initiate renewal activities.
• Track renewal status from initial follow-up through quotation and contract completion.
• Prepare renewal reports and highlight upcoming or overdue renewals.

Sales Reporting & Data Analysis

• Consolidate sales data and prepare weekly/monthly sales reports to management team.
• Assist in analysing sales activities, leads, pipeline, conversion, and renewal data.
• Identify trends, gaps, or unusual changes in sales data and highlight to management team.
• Maintain sales dashboards and tracking spreadsheets.
• Support management in preparing sales performance reports and presentations.

Job Requirements :

• Diploma or equivalent qualification in Business Administration, Business Management, or a related field.
• Fresh graduates are welcome to apply.
• Good organizational and administrative skills.
• Good communication and coordination skills.
• Proficient in Microsoft Office, particularly Excel including Pivot Tables, VLOOKUP/XLOOKUP, charts, or dashboards.
• Good attention to detail and ability to maintain accurate records.
• Able to work independently and manage multiple tasks.
• Positive attitude and willingness to learn.
• Added advantage for candidates with the knowledge of data analysis and reporting.
• Experience using CRM or sales management systems (HubSpot).