SAP HCM AMS Lead

The SAP HCM AMS Lead is responsible for overseeing application management services (AMS) for SAP HCM, ensuring high-quality support, system stability, and continuous improvement. This role serves as the primary liaison between HR, business stakeholders, and IT, while leading L2/L3 support operations and driving transformation initiatives.

• Lead end-to-end SAP HCM AMS support, including L2/L3 incident management, issue resolution, and escalation handling
• Provide functional expertise across core HCM modules: Personnel Administration (PA), Organizational Management (OM), Time Management (TM), and Payroll
• Troubleshoot and resolve complex issues related to master data, time evaluation, payroll processing, schemas, PCRs, and infotypes
• Ensure adherence to SLAs, maintain service quality, and drive system performance and stability
• Perform root cause analysis and manage problem resolution, change requests, and system enhancements
• Support user acceptance testing (UAT), system releases, and implementation of regulatory/statutory updates
• Act as the primary point of contact for HR and business stakeholders, ensuring effective communication and alignment
• Collaborate with cross-functional teams, including Finance (FI), Security, and third-party system providers
• Drive continuous improvement initiatives and contribute to transformation programs such as SAP S/4HANA and SAP SuccessFactors
• Maintain comprehensive documentation, including SOPs, knowledge base articles, and support processes
• Lead, mentor, and guide junior consultants and support team members
  
  

• 8+ years of SAP HCM functional consulting experience, with a strong focus on AMS/support environments
• Proven expertise in core HCM modules: PA, OM, TM, and Payroll
• Hands-on experience in L2/L3 support, incident management, and service delivery operations
• Strong understanding of payroll schemas, PCRs, infotypes, and end-to-end payroll processes
• Experience in incident, problem, and change management frameworks (e.g., ITIL)
• Solid knowledge of HR compliance and statutory requirements
• Strong stakeholder management, communication, and leadership skills
• Demonstrated ability to lead teams and mentor junior consultants
• Experience with integrations involving FI, Security, and third-party systems is an advantage
• Exposure to SAP S/4HANA or SAP SuccessFactors is a plus