Job Description
Job Overview
We are seeking an experienced Senior AML Operations Lead to help oversee the delivery of Anti-Money Laundering (AML) compliance operations within our Compliance-as-a-Service team.
This role will be responsible for managing multiple AML Team Leads and a team of analysts supporting Transaction Monitoring, Name Screening, and KYC processes. The position plays a critical role in ensuring operational delivery health, regulatory compliance, stakeholder satisfaction, and scalable team performance.
The ideal candidate brings strong financial crime compliance expertise, operations leadership experience, and the ability to manage large teams in a fast-paced environment.
Key Responsibilities:
Operations Leadership
Oversee the day-to-day operations of AML compliance delivery across Transaction Monitoring, Name Screening, and KYC workstreams.
Manage and provide leadership to Team Leads overseeing AML analysts, ensuring operational consistency and high-quality case handling.
Ensure teams meet service level agreements (SLAs), productivity targets, and quality benchmarks.
Monitor operational metrics and proactively address delivery risks, capacity gaps, and performance issues.
Stakeholder Management
Serve as the primary point of contact for internal and external stakeholders on AML operational performance and delivery updates.
Provide regular reporting and insights on operational health, trends, and risk indicators.
Partner with compliance, risk, and client stakeholders to ensure alignment with regulatory requirements and operational expectations.
Governance & Compliance
Ensure AML processes adhere to regulatory requirements, internal policies, and financial crime compliance standards.
Support internal audits, compliance reviews, and regulatory requests when required.
Escalate critical AML issues, suspicious activity trends, or operational risks to senior leadership.
Performance & Team Development
Lead, coach, and develop Team Leads and their teams to build strong operational capability.
Drive performance management, workforce planning, and team engagement initiatives.
Foster a culture of accountability, continuous improvement, and operational excellence.
Process Optimization
Identify opportunities to improve AML processes, operational workflows, and investigation efficiency.
Support the implementation of new tools, automation initiatives, and process improvements.
Collaborate with cross-functional teams to enhance overall compliance operations effectiveness.
Qualifications & Requirements:
Minimum 710 years of experience in AML or compliance operations.
3-5 years of leading a large team of analysts and associates (more than 20).
Proven experience managing large AML operations teams or multiple team leads.
Strong hands-on knowledge of Transaction Monitoring, Name Screening, and KYC processes.
Experience working within financial institutions, fintech companies, or compliance operations environments is preferred.
Bachelor's degree in Finance, Business, Law, Risk Management, or a related field, or equivalent professional experience.
Knowledge & Skills
Strong understanding of AML regulations, financial crime risk frameworks, and compliance processes.
Experience in payments, fintech, or financial services environments is advantageous.
Strong stakeholder management and communication skills with the ability to engage senior stakeholders.
Excellent analytical, problem-solving, and decision-making abilities.
Proven ability to manage high-volume operations in fast-paced environments.
Strong leadership and people management capabilities.
Ability to manage multiple priorities and operational demands.
Detail-oriented with a strong focus on quality and compliance.
High level of integrity, accountability, and professionalism.
