The position contributes to PPG lounge operations globally by providing modern digital architecture designs, analyses, develops, and documents the lounge management solutions.
This position is expected to drive technology capabilities adoption & standardization to support the strategic business roadmaps for global lounges expansion and operations.
This position is to support the PPG Business Development and Sales team in clients requirements and IT integration discussion with our Lounge Management Solutions.
Enable: Efficient & Effective technology adoption; Process Automation, ITIL Framework, Business Requirements Analysis, Technical Design and Development
Govern: Data and Security Compliance, Policy & Procedure, Quality Assurance, Technology Standardization
Innovate: Keep up to date with technology evolution and industry developments, and perform proof-of-concept pilots to drive continuous digital innovation
Supporting global commercial and operation users in reviewing business and operation needs.
Leading the business and integration requirements discussion with B2B clients and translating the requirements into IT business solution proposals.
Identifying options for potential solutions and assessing them for both technical and business suitability.
Leading system architecture design and review.
Leading system development team (internal and external vendors) through programming, testing, and implementation.
Managing external hardware & software vendors globally and coordinating with infrastructure team as needed to deliver the business solutions.
Investigating, and recommending hardware/software for purchases, and providing global support / solution to enable the lounge business engagement.
Defining and executing on the digital transformation strategy in compliance with PCI DSS by adopting AWS Technologies and solution
University degree in Marketing, eCommerce, or a relevant discipline, with minimum 2 to 5 years of working experience in eCommerce, performance marketing in travel/ hospitality industry or related field.
Experience with CMS (Content Management System), CRM such as Drupal and Kentico, Emarsys, Salesforce, Microsoft Dynamics, Magento, is a plus, and any eCommerce online booking related platforms/applications.
Ability to balance between quality and quantity; results-driven.
Proficiency in Excel manipulations, web analytics, tagging and reporting tools such as Google Analytics, Tableau, Power BI or similar, is compulsory, with strong understanding of ROI and web conversion metrics
Energetic self-starter, independent, collaborative, hands-on team player.
Resourceful, ability to problem solve in a fast-paced environment.
Excellent attention to detail and strong work ethics.
Excellent communication and interpersonal skills with good command of written and spoken English (and Chinese is beneficial).
