We are looking for a Senior Community & Event Executive / Specialist who is a master of community experience and high-impact event execution.
In this role, you will go beyond supporting day-to-day tasks to owning the operational excellence of WORQ's community experience. You will be responsible for streamlining community workflows, leading larger-scale event projects independently, and deepening our ecosystem partnerships to drive member value. You are the go-to specialist for creating a sticky community that members never want to leave.
- Community operations & experience excellence:
- Process ownership: Lead and refine the overall member lifecycle processes—onboarding, engagement, and offboarding—to ensure a seamless and premium experience across all locations.
- Strategic communication: Take full ownership of community communication channels, developing high-quality engagement strategies and content that reflect the WORQ brand.
- Member advocacy lead: Proactively identify and lead initiatives that turn members into brand advocates, such as formalizing testimonial and referral programs.
- Insights & synthesis: Lead the collection and synthesis of member feedback, translating raw data into actionable recommendations for the management team to improve community retention.
- Material governance: Standardize and maintain all community-facing materials and resources to ensure brand consistency and high visual acumen.
2. Specialized events & programming leadership:
- Strategic calendar management: Manage the master events and activities calendar, ensuring a strategic and diverse programming mix that aligns with business objectives.
- End-to-end event ownership: Independently lead the planning and execution of complex events, including workshops, networking sessions, and experiential activations for both internal and external communities.
- Cross-functional marketing lead: Serve as the primary community liaison for the Marketing team to ensure high participation rates through optimized event promotion strategies.
- Format development: Take the lead in developing and scaling new recurring community formats (e.g., specialized industry meetups or townhalls).
- Performance analytics: Establish and track KPIs for event success, providing detailed reports on feedback and performance to drive continuous improvement.
3. Ecosystem growth & strategic partnerships:
- Partnership management: Independently develop and manage key partnerships that provide exclusive perks and value-added collaborations for the WORQ community.
- Brand & lead gen alignment: Coordinate community-driven initiatives that directly contribute to brand awareness and lead generation in collaboration with Sales and Marketing.
- Stakeholder relations: Maintain and deepen relationships with a diverse range of ecosystem stakeholders and collaborators.
4. Project mentorship & ad-hoc initiatives:
- Peer mentorship: While not a people manager, provide guidance and best-practice sharing for community interns on project execution.
- Ad-hoc specialized projects: Lead special community or partnership initiatives as required by the Senior Marketing & Community Manager.
- Degree in Marketing, Communications, or a related field.
- At least 3–5 years of proven experience in community building, events management, or customer experience (CX).
- Able to manage complex projects and multiple priorities with minimal supervision.
- Advanced relationship building and able to engage with and navigate diverse communities and professional stakeholders.
- High attention to detail, especially regarding visual presentation and brand consistency.
- Strong analytical skills and can turn community feedback and event data into strategic insights.
