Job Purpose:
To support end-to-end billing operations across multiple products and Financial Institution (FI) collaborations, while driving automation of manual and repetitive processes using Microsoft Power Platform incl. Power BI, Power Automate, SharePoint, etc. tools to ensure timely, accurate billing and improved operational efficiency.
Key Accountabilities:
A) STANDARD FUNCTIONAL RESPONSIBILITIES
- Execute daily, periodic, and ad-hoc billing activities—including data preparation, validation, reconciliation, and submission—in accordance with approved SOPs, timelines, and regulatory requirements (including SST and e-Invoicing where applicable).
- Support manual, semi-automated, and automated billing processes to ensure accuracy, completeness, compliance, and adherence to agreed turnaround times.
- Identify, investigate, and resolve billing discrepancies and exceptions by coordinating with internal teams, Financial Institutions (FIs), and system owners within agreed SLAs.
- Maintain complete billing documentation, trackers, audit trails, and operational records to support transparency, internal controls, audits, and regulatory reviews.
- Monitor automated workflows, perform basic troubleshooting, and escalate system or technical issues to IT or relevant system owners as required.
B) SUPERVISORY RESPONSIBILITIES
- Oversee and guide to ensure billing activities are executed consistently in line with SOPs, regulatory requirements, and operational standards.
- Coordinate with internal stakeholders, FIs, and system owners to address operational issues, billing exceptions, and system-related challenges effectively.
- Prepare, review, and analyse operational reports and performance summaries to support supervisory oversight, management review, and decision-making, including during peak billing cycles and critical deadlines.
C) STRATEGIC ROLES & RESPONSIBILITIES
- Provide operational input and support for UAT, system enhancements, new product launches, and FI collaborations to ensure operational readiness and minimal business disruption.
- Drive continuous improvement by identifying manual or repetitive billing tasks suitable for automation and supporting the design, testing, and enhancement of Power Automate, RPA, or other efficiency initiatives using data-driven insights.
Job Requirements:
- Degree in Business Administration, Economics, Finance, Banking, or an equivalent qualification.
- Minimum of 3 years of relevant working experience.
- Proficient in Microsoft Excel, including formulas, pivot tables, and data analysis.
- Familiarity with Power Automate and/or RPA tools (such as UiPath, Automation Anywhere, or Blue Prism) is an added advantage.
- Basic understanding of billing workflows, reconciliation, and financial data handling.
- Awareness of regulatory billing requirements (e.g. SST, e‑Invoicing) is an added advantage.
- Understanding of process improvement and automation concepts.
