Senior Executive, Digital Transformation & Automation (Financial Solutions)

About Carro

Carro has carved out a reputation as Southeast Asia's largest online automotive marketplace. This tech unicorn is a people-centric business with over 4,000 employees in 7 countries who speak 9 languages. Working here, you'll be part of a diverse, inclusive team that drives innovation and change, and find a place that supports your growth and development. Visit us at www.carro.co

Why work with Carro

• Join the region's largest online automotive marketplace with offices in 7 countries.
• Firsthand experience in reshaping the automotive industry using the latest technologies such as AI and machine learning.
• Formal and informal learning and development programmes to support your growth and career progression.
• Comprehensive benefits include medical, insurance, and well-being.
• Flexible working arrangements upon request.
• Learn from some of the most experienced mentors in the technology and automotive space.
• Meet and interact with colleagues from all around Asia.
• Pursue opportunities to work in departments in other countries and regions.
• Diverse and inclusive working environment with modern workspaces.
• Fun and engaging employee events, initiatives, and celebrations.

Role Overview:

The Senior Executive, Digital Transformation & Automation is responsible to identify, develop and implement automation and artificial intelligence solutions to improve operational efficiency, reduce manual processes, and support digital transformation initiatives within the organisation. This role focuses on leveraging technologies such as robotic process automation (RPA), artificial intelligence, and workflow automation to enhance business processes, system capabilities, and customer experience.

About your role

• Responsible to plan and execute the organisation's automation and AI strategy aligned with business and technology objectives.
• Support the creation of AI vision & product roadmap for core business functions balancing platform investments and market readiness.
• Identify opportunities to automate manual and repetitive operational processes across departments.
• Work closely with stakeholders to redesign workflows to maximise automation potential and adoption of AI across core operation.
• Lead the implementation of robotic process automation (RPA), OCR, and AI-driven solutions to improve efficiency and productivity across all department.
• Analyse current business processes and identify opportunities for process optimisation and automation.
• Lead assessment of external AI solutions with subject matter experts and make recommendations to senior leadership.
• Responsible to oversee the project from initiation, define the project scope, set measurable goals, maintain project schedule / tracker, define clear business objectives and ensure the project team is clear and align with the objectives.
• Requirement gathering and draft business requirement document to allow Vendor/Tech to understand the project deliverables and expectation.
• Closely track and monitor project status, identify potential issues and come out with action plans and solution.
• Update PMO on the overall project health status, any potential project risks, critical issues, and opportunities.
• Responsible to ensure all project opened items are resolved in a timely manner.
• Responsible to document all UAT test coverage, track and monitor all defects raised by testers are attended and resolved prior deployment.
• Active involvement in project meetings, streamline and standardize work processes and contribute in process improvement ideas.
• Ensure that services are delivered in accordance with established processes and work procedures and in compliance with policies and local company legal and statutory requirements.
• Undertake any assigned projects, monitor project performance, resolve any issues and take corrective actions if necessary.
• Support team members in resolving project issues related to implementation solutions including communication with other project members.
• Cooperate with internal and external teams and work with these teams from other service streams to identify cross-functional improvement opportunities.
• Support the implementation of other continuous improvement initiatives if necessary.

Requirements

• Bachelor's Degree in any related field. Professional certification such as PMP would be added advantage.
• Minimum 3 to 5 years of working experience in implementing automated systems.
• Highly organized individual, detailed oriented and a strong team player.
• Analytical and strong organizational skills, with excellent verbal and written ability.
• Great at problem solving, risk management, time management and other project management skills.
• Strong proficiency in Microsoft Excel, Word and Powerpoint.

Founded in 2015, Carro is Southeast Asia's largest online used car marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.

Carro holds a strong presence in key markets across the Asia Pacific, including Malaysia, Indonesia, and Thailand, and has recently expanded its reach to Japan and Taiwan. Headquartered in Singapore, the unicorn startup is supported by more than 4,500 employees across Asia-Pacific and has raised over US$1B in debt and equity from Temasek, Softbank Vision Fund, and several other sovereign funds. For more information, please visit: www.carro.co