Senior Executive Human Resources

About the Role

We are looking for a proactive and service-oriented Senior Executive, Human Resource Operations to support the delivery of HR activities and processes.

The role will serve as a key point of contact for employee HR enquiries, execute core HR processes, and support the development of HR channels. This role works closely with HR Business Partners, HR Project Managers and HR Centres of Excellence (COEs). The role helps ensure employees receive timely, accurate and consistent HR support.

Key Responsibilities

1. Employee HR Support

• Manage and respond to employee HR enquiries and requests submitted through all HR channels.
• Provide accurate and timely guidance based on established HR policies, processes and guidelines.
• Coordinate with neighbouring functions to resolve employee requests and escalate complex cases where required.
• Track recurring enquiries and identify opportunities to improve HR information, processes and employee self-service.

2. HR Process Execution

• Execute and coordinate core HR processes, including employee letters, onboarding, offboarding, employee movements and other employee lifecycle activities.
• Ensure HR processes and documentation are completed accurately and within agreed timelines.
• Coordinate with employees, managers and relevant HR teams to ensure smooth completion of HR activities.
• Maintain appropriate records and documentation in accordance with company requirements.

3. Employee Self-Service & Process improvement

• Create, maintain and improve HR content for the HR Portal, chatbot and other employee self-service channels.
• Ensure HR information, FAQs, guidelines and process instructions are accurate, clear and easy for employees to understand.
• Analyse employee enquiries and feedback to identify gaps in existing HR content and self-service resources.
• Work with relevant HR teams to continuously improve HR Portal and chatbot content to reduce repetitive enquiries and improve employee experience.

Requirements

• Bachelor's Degree in Human Resources, Business Administration or a related discipline.
• 3–5 years of relevant HR experience, preferably in HR Operations, Shared Services, HR Generalist or Employee Services.
• Good understanding of HR processes across the employee lifecycle.
• Strong written communication skills with the ability to translate HR policies and processes into clear, employee-friendly content.
• Strong service orientation, problem-solving and coordination skills.
• Detail-oriented and organised, with the ability to manage multiple employee requests and priorities.
• Comfortable working with diverse HR systems, digital platforms and employee self-service tools.
• Proactive and willing to identify and implement improvements to existing ways of working.