Senior Executive, Lead Management & Market Intelligence

About Us

SD Guthrie Berhad (SD Guthrie) is one of the world's leading producers of Certified Sustainable Palm Oil (CSPO), representing approximately 12% of the global market share (as of 31 December 2022). With over 84,000 employees across 12 countries, we pride ourselves on innovation, sustainability, and excellence. Our operations span the entire palm oil value chain, and we are expanding into new business verticals such as green industrial parks and renewable energy. We offer enriching career opportunities supported by cutting-edge technology and a commitment to sustainability. We are the world's first palm oil company to have our net-zero GHG emissions reduction targets approved by the Science Based Targets initiative (SBTi).

Join us today, as we continue to Unlock Nature's Superpowers.

Your Mission

1. CRM Lead Management

- Monitor and manage all enquiries received through the Company's CRM platform, corporate website, events, email & social media.

- Review, validate, and register incoming enquiries in the CRM system.

- Categorize leads according to:

• Company Name
• Country of Enquiry
• Delivery Destination
• Product Category / Product Requested
• Business Unit
• Industry Segment (where applicable)

- Assign enquiries to the appropriate Commercial Person-in-Charge (PIC) based on the Company's lead assignment process.

- Ensure all lead information is complete, accurate, and updated in the CRM system.

- Set a schedule to follow up with Commercial PICs to obtain updates on lead status and ensure timely CRM updates.

- Align with the commercial team to drive a collaboration between potential leads with SD Guthrie to ensure a long term sustainable impact.

2. Cross-Functional Coordination

- Monitoring the progress of all assigned leads until closure.

- Follow up regularly with Commercial PICs to obtain updates on lead status.

- Ensure lead statuses are updated promptly within the CRM system.

- Escalate overdue or inactive enquiries to the relevant manager when necessary.

- Track key milestones from enquiry receipt to opportunity conversion or closure.

- Support continuous improvement initiatives to enhance CRM processes and lead management efficiency.

- Include the part where this role also include collaboration and highlight the partnership to drive SD Guthrie image and the success stories.

3. Reporting & Analytics

- Consolidate and prepare monthly lead management reports.

- Generate reports based on:

• Company Name
• Requested Country
• Delivery Country (Region)
• Product Category
• Business Unit
• Lead Status
• Conversion Status
• Response Time

- Analyse enquiry trends and identify recurring market opportunities.

- Develop periodic dashboards highlighting key customer and market trends.

- Identify opportunities to improve customer acquisition, retention, and lead conversion.

Ideal Candidate

• Bachelor's Degree in Marketing, Business Administration, Sales, Economics, Data Analytics, Market Research, or a related discipline.
• Minimum of 2 years of experience in CRM administration, sales operations, commercial support, market research, customer insights, or business analytics.
• Strong analytical and problem-solving skills with specific overview on attention to detail.
• Stakeholder management with good communication and interpersonal skills to effectively coordinate with Commercial, Marketing, and cross-functional teams.
• Proficient in Microsoft Excel (Pivot Tables, Power Query, Lookups, Charts, and basic data analysis).
• Proficient in Microsoft PowerPoint and Word for management reporting and presentations.

Why Join Us

• Flexible Benefits Coverage
• Hybrid Workplace
• Learning on Demand
• Employee Wellness Programme
• Employee Engagement Activities
• Fully Subsidised Sports Clubs
• Education Assistance (terms & conditions apply)
• Free Parking
• Free Shuttle Service from nearest LRT
• and many more...

Only shortlisted candidates will be notified.

Discover more opportunities with us here!