Job Objective:
The incumbent is responsible to process the policy, endorsement and payment refund based on the submission case assigned in CPC-Non-Motor Operations; achieve the individual and goals assigned and adhere to the governance, compliance and regulations.
Individual Responsibilities:
Business Operations
- Attend and process the submission request and case assigned via email, CRM and public folder
- Check and process the policy and endorsement as per the terms, approval and information submitted and issue the policy within the limit assigned
- Monitor and meet the processing turnaround times and escalate for resolution if required
- Assist Team Leader in case assignment and monitor the completion of submission within turnaround time
- Raise, approve or authorise the payment requisition within the policy allowed terms and payment limit authority
- Liaise with Distribution and follow through for completion of transaction/document within a reasonable timeline and escalate if required
- Identify and raise business process improvement opportunity continuously to upkeep the process efficiency and effectiveness.
- Prepare and submit the assigned periodic report accurately and timely
- Participate in any ad-hoc assignment when required
Compliance
- Safekeep the customer documents (hardcopy and e-copy) after processed and filed in accordance to SOPs
- Adhere to the clean desk policy
- Adhere to SOPs, guidelines, regulations and laws
Job Requirement :
- Possess at least a bachelor's degree in any related field.
- Have a minimum of two (2) years of experience in non motor operations in insurance industry.
- High proficiency in Microsoft Office (Word, Excel, Power Point).
- Excellent verbal, written and presentation both in English and Bahasa Malaysia.
- Strong analytical abilities and time management on task assigned, and able to provide accurate & timely report.
- Able to use the information gathered to propose and make the right decisions.
- Strong negotiation skills, with the ability to influence and communicate effectively across departments.
