Senior Executive, Personal Financial Services (Auto Loan - Sales Mitigating)

If you are looking to excel and make a difference, take a closer look at us…

This role is responsible for loan processing, data entry, case mitigation, customer service, FIS lodgment, disbursement documentation and compliance ambassador in Auto Loan Centre

Functional

• Assist the Centre Manager to oversee daily business operations

• Review loan application submitted by EHP, unqualified cases to be reject outright

• Verify and process loan application for credit approval

• Scan VSO, consent form, income document and other necessary documents

• Perform thorough KYC via phone interview conversation with loan applicant

• Follow-up with customer on any pending document for loan approval

• Calculate business income from Bank statement

• Data entry and upload necessary documents into LOAD$ system

• Follow-up with EHP/dealer on loan processing KIV and advice on loan pricing

• Loan processing

• -Review loan application submitted by SMS

• -Verify and process loan application for credit approval which required system access (RAMCI and FIS / Redbook)

• -Assist in pricing deviation

• -Segment cases into processable or non processable

• -Escalate processable cases to CED to recommend outright reject non processable cases for Manager's review

• Loan mitigation-Perform credit evaluation and recommendation

• -Review cases to see if extra documents are required

• Assist EHP on witnessing and signing of loan agreement

• Attend to phone or walk-in customer queries and complaints

• Perform FIS lodgment

• Compile loan documentations according to Bank guidelines for disbursement

• Follow up with EHP/dealer on funding defect

• Manage sales tracking tools and reporting

• Conduct annual Centre review on fixed asset and dispose obsolete asset

• Responsible for gift fulfillment on sales campaign

• Perform monthly stock count on premium item

• Maintain positive business relationship with all stakeholders

• Recommend or fine-tune processes to improve business operations

• Mentor and guide new/junior employee

• Involvement in ad-hoc or any other related task deemed required.

Managerial

• Ensure office equipment and work area are maintained clean, safe and organized.

Education/Qualification

• Minimum tertiary education or equivalent certificates qualification

• Good communication and interpersonal skills

• Proactive, customer-oriented and able to work independently

• Ability to work in a fast paced environment, under short time constraints and within established deadlines

• Minimum 40 WPM typing speed with high accuracy

• Ability to handle and maintain confidential information.

Experience

• Experience in administration, customer service or credit processing will be an added advantage.