Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Purpose
The incumbent is responsible to manage an efficient and effective Policy Administration team by meeting and exceeding management's expectations on operational processes. The complexity of the insurance business requires the incumbent to acquire a thorough knowledge of the different insurance products (and their functionalities / technicalities) and operational processes to ensure customer's enquiries are resolved in accordance with agreed service levels. The incumbent is also required to work closely with other operations departments in delivering excellent service quality to customers.
Job Responsibilities
The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.
- Process all incoming requests within the service standard and ensure all processes are done prudently and in accordance to all regulatory and corporate requirements.
- Attend and handle enquiries of the sections made through referrals promptly.
- Prepare daily / monthly report / statistics for the individual section as per management's requirements.
- Support superior to continuously review processes, identify and resolve service gaps through constructive feedback, and implement process improvements where appropriate.
- Recognize and determine trends in problems occurrence or workflow, referring upwards for further investigation where appropriate.
- Undertake any other tasks allocated by management as and when required.
- Continuously attend / involve with training for personal and carrier development.
Job Requirements
- A basic degree and/or professional life insurance qualification eg. ACII, AMII, AAII, FLMI, with at least 2 years working experience in operations management.
- Customer focused with excellent problem-solving skills, the ability to work with a positive attitude & excel under pressure.
- Self-motivated, love challenges, result oriented and able to work well with others.
- Proficient in Microsoft Office applications.
- Articulate and proficient in written and spoken English.
- Must be willing to work long hours, weekends and public holidays if required.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
