Senior Executive , Supply Chain (E-Commerce)

About the Role:

We are looking for a highly passionate, self-driven individual to join our team. The ideal candidate should possess strong analytical skills & should have worked in Ecommerce Supply Chain role , particularly within the Retail or E-commerce industry. The role will be responsible for Order Management System (OMS) operations, inventory management, order fulfillment, warehouse coordination, and last-mile delivery performance. This role requires strong analytical skills, operational excellence, and the ability to collaborate with internal teams and external logistics partners to ensure a seamless customer experience.

Job Description:

1. Order Management System (OMS)

Manage daily order processing and monitoring through the OMS platform.

Ensure timely order allocation, release, and fulfilment.

Investigate and resolve order exceptions, cancellations, returns, and delivery issues.

Coordinate with Customer Service and IT teams to resolve system-related order discrepancies.

Monitor OMS performance metrics and recommend process improvements.

2. Inventory Management

Maintain inventory accuracy across warehouses, fulfilment centres, and online sales channels.

Monitor stock levels and coordinate replenishment activities.

Conduct inventory reconciliation and cycle count audits.

Analyse inventory movement, aging stock, and stock availability.

Work closely with Merchandising and Planning teams to ensure optimal stock allocation.

3. Order Fulfilment Operations

Oversee daily picking, packing, and shipping activities.

Ensure fulfilment SLAs are achieved consistently.

Monitor warehouse productivity and order processing efficiency.

Coordinate with warehouse teams to manage peak sales periods and promotional campaigns.

Drive continuous improvement initiatives to enhance fulfilment accuracy and speed.

4. Last-Mile Delivery Management

Manage relationships with courier and logistics service providers.

Monitor delivery performance, transit times, and customer delivery experience.

Analyse delivery KPIs including on-time delivery, failed deliveries, and return-to-origin rates.

Resolve escalated delivery issues and coordinate corrective actions with logistics partners.

Support implementation of new delivery solutions and logistics technologies.

5. Reporting & Performance Analysis

Prepare daily, weekly, and monthly logistics performance reports & trackers.

Track and report key operational KPIs.

Identify operational bottlenecks and recommend corrective actions.

Support budgeting, cost optimization, and logistics cost control initiatives.

6. Cross-Functional Collaboration

Work closely with Customer Service, Merchandising, Finance, IT, Courier Aggregators and Warehouse teams.

Support new business initiatives, system implementations, and process improvement projects.

Participate in logistics and supply chain optimization initiatives.

Ensure cost and lead time delveired according to business need.

Requirements:

Strong knowledge of OMS, WMS, and ERP systems.

Proficiency in Microsoft Excel, VLOOKUP/XLOOKUP/ Etc.

Experience in inventory control and warehouse management processes.

Familiarity with e-commerce platforms and marketplace operations.

Minimum of 4–6 years of experience in logistics, warehouse operations, or e-commerce fulfilment.

At least 2 years of hands-on experience managing OMS and inventory management systems.

Experience in fashion retail or e-commerce operations is preferred though not a constraint for the right candidate.

Proven experience in managing third-party logistics (3PL) providers and courier partners.