Senior Executive, Training prisma

The Roundtable on Sustainable Palm Oil (RSPO) is a global partnership to make palm oil sustainable. Today, the RSPO is a global, non-profit organisation with over 6,000 voluntary members across 104 countries and territories, representing every link in the supply chain: oil palm producers, palm oil processors and traders, consumer goods manufacturers, retailers, banks and investors, environmental or nature conservation non-governmental organisations (NGOs), and social or developmental NGOs.

At RSPO, we believe that our success is built by the passion, dedication, skills, and expertise of our people. They are the ones who drive our organisation to new heights and guide us through the next phase of our development.

The Senior Executive - Training prisma acts as the primary system expert and go-to person for the SDT team regarding especially prisma 2.0 features, SOPs, and SLAs. This role is responsible for building a robust knowledge base, creating clear training content, and proactively hunting down system answers. While heavily focused on content and knowledge management, this role also co-leads global training sessions and supports daily training operations when needed.

The location of this role is Kuala Lumpur, Malaysia.

KEY ROLES & RESPONSIBILITIES

Duties include but will not be limited to the following:

• Knowledge Management: Serve as the central library for the team and go-to person for knowledge base. Build, update, and maintain a comprehensive knowledge base, including the Master FAQ sourced from live sessions and Helpdesk tickets.
• Content Creation: Design and continuously update all training collaterals, including UserManuals, slide decks, and training videos. Use AI tools to work efficiently and speed up content drafting.
• System Mastery & Proactive Learning: Actively engage with the Helpdesk and BusinessProduct Owners (BPO) to fully understand prisma 2.0 updates, system rules, and RSPO standards.
• Global Training Delivery: Co-lead global live training sessions. Step in to assist with training logistics (Zoom, Calendly, and the Learning Management System) to support the operational side of the team when required.
• Member Clinics (Ad-Hoc): Lead live training clinic sessions for members on an ad-hoc basis to keep personal system knowledge sharp and address live user queries.

THE SUCCESSFUL APPLICANT

Education

• Preferably Bachelor's Degree in Business Administration, Information Systems, Human Resources/Training, Communications, or a related field.

Experience

• 2–4 years of experience in knowledge management, training content creation, or system training. Experience working on a similar system-related training project is a strong advantage.

Technical and Professional Knowledge

• High capability in document and task management.
• High comfort level learning and utilizing complex softwarebackend systems (prisma) and Learning ManagementSystems (LMS).
• A fast, eager learner capable of quickly absorbing thedynamics, rules, and terminology of the palm oil industry.

Other Special Requirements

• Prior knowledge of the palm oil industry or RSPO standardsis a strong advantage.
• Comfortable utilizing AI tools to improve workflow andcontent creation.

ESSENTIAL SKILLS

• High Initiative: A highly proactive, independent worker who hunts down answers andsolutions without waiting for step-by-step instructions.
• English Communication: Strong command of verbal and written English to confidentlyinteract with global members and internal teams.
• Time Zone Flexibility: Adaptable and willing to manage a flexible working schedule tosupport training delivery across varying international hours.
• Analytical Mindset: Comfortable playing around with raw data to build clean, automatedreports and extract actionable training insights.
• High Learning Curve: Highly proactive approach to self-learning system logic andindustry standards.

HOW TO APPLY

Qualified applicants are invited to send in their updated CV giving comprehensive details of educational background, work experience, and related achievements to [Confidential Information]. Please state Job Application - Senior Executive, Training prisma in your email subject line.

**RSPO is an equal opportunity employer. Due to the volume of applications received, only shortlisted candidates will be notified.