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Perform and supervise the following Order to Cash functions:
- Review and monitor the processing of receipts from customers, processing of sales invoices, debit and credit notes, discounts
- and rebates.
- Review (or compile, when required) Order to Cash reports and reconciliations, highlight issues/concerns and follow up on
- reconciling items or outstanding matters.
- Develop goals for and monitor Accounts Receivable balances.
- Monitor accounts and develop reports to ensure compliance with policy, local, and legal statues.
- Monitor and process the urgent requests as per agreed timeline.
- Lead & manage the team for the month end close to ensure the deadlines & deliverables as agreed in the SLAs are completed
- on time. Coordinate with other finance teams in GSC, HQ & BU to ensure month end and year end closing activities are
- executed on a timely basis.
- Act as an escalation point for any issues involving the month end close as well as year-end close.
- Liaise with internal and external stakeholders, managing expectations & driving continuous improvement within the team to
- ensure quality delivery.
- Analyse, review, assess and approve rejection for incomplete supporting documents/evidence.
- Resolve issues escalated from the team and escalate to HOD on matters of severe nature.
- Assist in responding to compliance audits and audit queries.
- Ensure internal controls are in place, and accounting complies with all external regulations. Keep abreast with changes of
- internal guidelines and external accounting standards.
- Guide and coach the team to update the SOPs accurately and timely.
- Prepare and review team performance (team productivity & errors) on a monthly basis for improvements
- Provide analytical and statistical consulting when required.
- Able to trouble shoot and resolve simple system error relating to asset accounting, journal processing & SUNsystem closing
- tasks.
- Ad-hoc duties that may be assigned from time to time.
- Intercompany activities
- Prepare meaningful analytical review and analysis, workings and schedules, other group reporting deliverables, etc on regular
- basis.
- Support the team or HOD to develop and recommend areas for enhancements and improvements for the current systems and
- processes to meet the challenges and needs of stakeholders.
- Provide accurate, reliable, and timely reporting for internal requirements.
- Ensuring compliance with required external and internal controls.
- Back up team members to perform OTC operations during MEC or any other required deliverables.
Improvements
- Identify potential areas of improvement and drive identified change
- Provide guidance on data gathering, recommend solutions and/ or coach the team
- Oversee Users Acceptance Testing (UAT) scripts & review UAT result together with team
- Ensure projects are executed timely, accurately & within budget
- Ensure SOPs are updated, training material are prepared & organise End User Training (EUT).
Stakeholder Relationship
- Develop and maintain good working relationships with counterparts in BU, HQ to ensure smooth
- Processing of transactions.
- Cultivate a customer service culture within the team.
- Attend to customers enquiries and concerns in a professional manner.
Leadership and Others
- Direct the teams to deliver services within the agreed service levels and budgetary guidelines defined in the GSC Finance
- Service Level Agreement.
- Establish efficient communication channels and maintain close working relationships with customers, support personnel and
- external parties (e.g. banks, auditors, etc).
- Ensure escalation reports are sent and attention to the right channel
- Work with Head of Global Finance Operations to set goals and objectives for the OTC team. Monitor and evaluate KPI metrics.
- Contribute to the development and refinement of Service Level Agreement and Service Reporting for the services provided.
- Accountable for achieving the Finance related target key performance indicators (KPI), operational level agreements (OLA)
- and service levels agreement (SLA) to the customers. Continuously monitor and introduce areas for improvement by acquiring
- and providing feedback from/to the customers and team.
- Develop, implement, maintain, and ensure adherence to Finance SOP & procedures, and optimize consistency in service
- delivery to Local Countries.
- Lead & manage continuous improvement (CI), service efficiency initiatives to better serve PPG business needs. Constantly
- looking for improvement opportunity to strike operational excellent e.g. process.
- Allocate resources and responsibilities across OTC team to deliver business results. Ensure resource strategy is flexible
- enough to respond to demand variations.
- Develop contingency plans to manage attrition.
- Establish goals and KPIs for each team member and evaluate performance throughout the year.
- Provide guidance, feedback and reinforcement to OTC Team members regarding development needs and opportunities, and
- secure resources to support development efforts.
- Oversee the training and development of OTC Team members to ensure competency in performing task
- Participate in strategic planning for GFO.
- Develop & manage short and long-term operational and strategic goals for OTC team. Ensure cost efficient use of resources.
- Identify opportunities to continuously increase savings.
- Backup team members, maintain effective back-up plan/business continuous plan. Contribute and execute Business Continuity
- Plan.
- Prepare team budgets and manage costs within budget expenditure guidelines, as needed.
- Allocate resources and responsibilities across the OTC team for back up during workflow spikes.
About you -
- A bachelor's degree, diploma in accounting and finance or equivalent; and/ or
- Professional qualifications in ACCA, CPA, CIMA or equivalent would be an advantage
- Fluency in spoken With Cantonese, is an added advantage
- 10 years working experience with at least 5 years in a supervisory / managerial position, preferably in a global shared service
- environment.
- Work experience in a multinational or regional corporate business environment is preferable.
- Exposure in a large and reputable audit firm would be an added advantage
- Exposure in SUN accounting systems and/or other ERP system.
- Possess a strong understanding of accounting systems, internal controls, financial reporting, and financial statements analysis.
- Exposure in intercompany transactions, mismatches, month end closing.
- Exposure in other accounting, Microsoft tools / system would be an added advantage.
- Technical
- Strong on IFRS, US GAAP, relevant local accounting standards
- Exposure on Accounting and Intercompany activities
- Strong analytical skills.
- Proficiency in MS excel (e.g., formulas, pivot tables, macros, tables and graph production) and MS PowerPoint
Competencies
- Resilient and durable, able to maintain momentum in the face of obstacles and setbacks.
- Able to deal with ambiguity and uncertainty in an effective manner.
- Ability to work according to strict deadlines and manage various demands, demonstrating accuracy, attention to detail and
- good time management skills.
- Excellent communication skills, diplomatic, flexible and can do mind-set.
- Have ability to have good grasp of the detail whilst understanding the big picture, and to manage multiple tasks and priorities
- simultaneously
- Be able to lead and collaborate effectively across multiple internal functions
Leadership competency
Deliver Result - establish operational plans and targets in line with organizational strategy. Prioritize according to business
needs. Aware of leading SSC best practices to ensure that solutions stays current and competitive. Encourage within and
cross-function collaboration to achieve ideas and process integration. Guide the team to deliver superior results that bring
value to the function/business.
Customer Focus - seek opportunities to improve service delivery to customers. Understand the needs of the customers and
strategies solutions that address the needs. Keep abreast of changes in the environment that may impact customers interests.
Role model courtesy, energy and optimism in dealing with customers. Consistently realign focus of team members in delivering
positive results for customers, lead the team. To take accountability for their actions and service commitments to the customers.
Value Talent - expand competency in current work area and in other areas to widen the skillsets. Work well with others to
explore innovative ways in enhancing deliverables and enable personal growth. Consults others and actively listen to their
input demonstrate genuine appreciation for team's efforts and contributions, encourage the practice of knowledge sharing.
Guide/coach others in adapting their work approach with due considerations of their strengths and limitations.
Build Trust- protect the confidentiality on information appropriately with relevant parties. Seek others perspectives to be
mindful and empathetic towards their opinions and needs ensure that work deliverables meet or exceed relevant stakeholder's expectations to encourage trust.
Ensure that the team works together in a harmonious environment. Encourage open
discussion within the team in resolving work issues and generation solutions
Emotional Intelligence - Effectively balances emotion with reason and logic. Projects a positive demeanor and manages
emotions to effectively manage people. Manages own and others emotional strengths and limitations and recognizes its impact on performance. Commits time and effort to understand people and offers appropriate support. Assists others in building and
maintaining professional work relationships. Manages conflict and proactively identifies ways to improve work relationships
