It's never been a more exciting time to join Vistra.
At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business to help our clients achieve progress without friction.
But progress only happens when people come together and take action. And we're absolutely committed to building a culture where our people can do just that.
We have an exciting opportunity for you to join our team as SeniorOperations Manager - FA based in Kuala Lumpur, Malaysia. Reporting to the Practice Lead, this full-time and permanent position is based in Malaysia and offers regional coverage, allowing you to make a significant impact to our Financial Accounting department and its growth.
Key Responsibilities:
- Lead end-to-end SSC Financial Accounting operations, ensuring high-quality client servicing and consistent delivery for business units.
- Manage capacity planning, workload allocation, and resource utilization to meet service levels and turnaround times.
- Drive performance management through KPI tracking, reporting, and regular communication with business units and business leaders.
- Own SSC financial performance, including profitability, budgeting, and cost control.
- Build, enhance, and continuously improve the SSC operating model, including process optimization and automation initiatives.
- Provide strong people leadership by coaching, developing, and engaging team members to achieve professional competence.
- Ensure all services are delivered in compliance with governance, risk, and regulatory requirements.
- Manage and strengthen client relationships to achieve satisfaction, retention, and service excellence.
- Support business growth through client onboarding, identification of additional scope, and cross-selling opportunities.
Requirements:
- Minimum 10 years of relevant working experience, with proven supervisory and team management capability.
- Strong ability to plan, manage, and implement Group internal policies and operational controls.
- Familiarity with accounting software (e.g. UBS, ACCPAC, SAP) is an advantage; strong computer literacy is essential.
- Excellent communication skills, with good command of written and spoken English.
- Strong analytical, problem-solving, and decision-making skills.
- Able to work independently, multitask effectively, and collaborate well within a team.
- Demonstrates strong interpersonal skills, professionalism, and stakeholder management ability.
- High sense of urgency with the ability to work under pressure, manage time effectively, and prioritize deliverables soundly.
At VISTRA Malaysia office, we believe in putting our employees well-being first! We provide:
- Regional working exposure in different jurisdiction
- Training and development for career advancement & personal development
- Hybrid working arrangement
- Medical, life, wellness coverage
- Study leave and professional membership coverage
If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!
