Senior Manager, Key Account Management

Key Responsibilities

Account and Partnership Management

• Manage and maintain strong working relationships with assigned bank partners
• Execute agreed business strategies and annual business plans in close collaboration with bank partners and internal stakeholders
• Conduct regular business and operational reviews to monitor performance, resolve issues, and ensure alignment with agreed objectives

Operational Execution and Governance

• Oversee daytoday operational execution for assigned bancassurance accounts, ensuring timely delivery of initiatives and business activities
• Act as a key coordination point across internal functions including operations, customer servicing, product, compliance, risk management, finance, and information technology
• Ensure adherence to regulatory requirements, governance standards, and internal control frameworks, including proper documentation, approvals, and reporting
• Support the preparation, coordination, and followup of governance forums, regulatory submissions, internal reviews, and audits where applicable

Business Planning and Delivery

• Support the formulation and execution of sales, marketing, and customer engagement initiatives with bank partners
• Track, monitor, and report progress of initiatives, projects, and deliverables against agreed timelines and commitments
• Identify operational, execution, or delivery gaps and proactively recommend mitigation actions to minimize risks

Stakeholder and Internal Coordination

• Serve as a key point of contact between bank partners and internal teams on operational, governance, and executionrelated matters
• Ensure clear and effective communication of business requirements, operational changes, and governance updates to all relevant stakeholders
• Support crossfunctional alignment to ensure smooth implementation of initiatives and minimise operational and delivery risks

Job Requirements

Qualifications

• Degree in any discipline
• Insurancerelated and/or investmentrelated qualifications will be an added advantage

Experience

• Minimum of ten years experience in banking, insurance, or financial services, preferably within bancassurance or partnership distribution environments
• Proven experience in account management, operational execution, and stakeholder coordination
• Strong numerical and analytical capability
• Meticulous, with the ability to perform effectively under pressure

Skills and Competencies

• Strong stakeholder and client management skills, with the ability to engage senior internal and external stakeholders
• Solid understanding of bancassurance products and endtoend operational processes
• Strong governance awareness, risk sensitivity, and attention to detail
• Ability to manage multiple priorities and deliver results in a fastpaced environment
• Strong business and commercial acumen, with structured problemsolving skills and the ability to translate complex issues into clear, actionable insights
• Demonstrated experience in developing highquality management presentations, with strong presentation skills and the ability to build clear, compelling narratives for senior management and partners
• Background in management consulting or consultingstyle roles will be a strong advantage
• Selfmotivated, proactive, and able to work with minimal supervision