About the Role
As a Senior Manager Key Accounts at Razorpay, you will be responsible for sustaining and nurturing long-term relationships with Razorpay's most valuable clients. This role demands a mix of strategic account management, cross-selling, and client advocacy to ensure client satisfaction, retention, and growth. You will act as the bridge between Razorpay and its key clients, driving revenue while ensuring best-in-class customer experience
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Roles and Responsibilitie
- s:
Build and maintain strong, trusted relationships with key client stakeholders and decision-make - rs.Drive account growth through cross-selling and up-selling Razorpay's suite of products and solutions, ensuring achievement of portfolio quot
- as.Conduct regular business reviews with clients to assess satisfaction levels, identify opportunities, and address potential ris
- ks.Represent Razorpay in client meetings (onsite and virtual), strengthening partnerships and building long-term tru
- st.Achieve client relationship targets and KPIs as set by the leadership te
- am.Liaise with internal teams (Product, Operations, Support, and Tech) to ensure client needs are met effectively and time
- ly.Escalate and resolve issues proactively, ensuring quick turnaround and high client satisfacti
- on.Conduct client satisfaction surveys and use feedback to improve account servici
- ng.Monitor and report on company performance against SLAs, flagging and mitigating risks where need
- ed.Ensure accurate, updated client information and interactions are maintained in CRM too
ls.
Requirements and Qualificat
- ions
58 years of proven experience in Key Account Management / Enterprise Sales in the B2B domain, preferably in a payment gateway, SaaS, or fin - tech.Strong understanding of customer relationship management and best practices in account servi
- cing.Excellent communication, negotiation, and interpersonal skills with the ability to build rapport at multiple le
- vels.A strategic mindset with a go-getter attitude and strong business ac
- umen.Experience in handling CXO-level conversations and driving account expan
- sion.Strong analytical skills with the ability to translate data into actionable insi
- ghts.High ownership, work ethics, and the ability to thrive in a fast-paced, evolving environ
ment.
