Senior Manager, Product Management (Digitalisation)

Senior Manager, Product Management (Digitalisation)

Role Overview

We are looking for an experienced Product Manager at Senior Manager level to lead digitalisation initiatives across internal business platforms and operational ecosystems.

This role will own the product strategy and roadmap for digital capabilities that improve how the business operates, measures performance and makes decisions. The focus is on identifying opportunities to digitalise manual or fragmented processes, strengthen data visibility, and build scalable platform solutions that can support growth across multiple markets.

We are looking for a strong product leader who can understand complex business problems, define the right product solutions and work closely with Engineering, Data and business stakeholders to bring them to life.

Key Responsibilities

• Own the product vision, strategy and roadmap for digitalisation initiatives across internal business and operational platforms.
• Identify opportunities to digitalise manual, fragmented or inefficient processes and translate them into scalable product capabilities.
• Lead end-to-end product development, from problem identification and requirements definition through development, launch, adoption and continuous optimisation.
• Build stronger data visibility and operational intelligence through dashboards, reporting capabilities, performance metrics and data products.
• Work closely with business stakeholders to understand operational pain points and translate them into clear product requirements and priorities.
• Partner with Engineering and Data teams to design and deliver platform enhancements that improve productivity, decision-making and service quality.
• Define product success metrics and use data to evaluate adoption, effectiveness and business impact.
• Drive continuous improvement of internal platforms, including user journeys, workflow design, automation and reporting transparency.
• Identify opportunities to incorporate AI and automation into workflows to improve efficiency and scalability.
• Lead regional product initiatives and drive greater standardisation of systems, processes and performance measurement across markets.
• Manage competing stakeholder requirements and make product prioritisation decisions based on business impact, user needs and technical feasibility.
• Influence senior stakeholders and provide recommendations on product direction, digitalisation priorities and future platform capabilities.

Requirements

• 8+ years of experience in Product Management, with exposure to digitalisation, business platforms, data products or operational technology.
• Experience operating at a Senior Product Manager / Lead Product Manager / Senior Manager level with ownership of complex products or platforms.
• Strong track record of taking products or major digital initiatives from problem definition through implementation and adoption.
• Experience building products involving data dashboards, reporting, workflow management, operational analytics or automation.
• Strong ability to translate ambiguous business requirements into structured product solutions and roadmaps.
• Strong understanding of product discovery, prioritisation, requirements definition, user experience and product performance measurement.
• Proven ability to work closely with Engineering, Data and business teams.
• Strong stakeholder management skills, including experience influencing senior management.
• Experience managing regional or cross-market product initiatives.
• Analytical, structured and commercially minded, with a strong focus on measurable business outcomes.

Preferred

• Experience within fintech, payments, SaaS, merchant technology or high-growth technology companies.
• Experience building internal platforms supporting operations, customer service, merchant management or other large-scale business functions.
• Exposure to AI-enabled products, workflow automation or intelligent operations tools.
• Experience supporting digitalisation across multiple countries or business units.

What Success Looks Like

You will help move the organisation from manual and fragmented ways of working towards more digital, automated and data-driven operations.

Success will be measured not simply by the number of features launched, but by whether your products improve operational efficiency, data visibility, user adoption, decision-making and scalability across markets.