Senior Manager, Quality Assurance

Job Description

Key Responsibilities

• System Leadership: Develop, manage, and audit the entire Quality Management System (QMS) and Food Safety System (e.g., HACCP, ISO 22000).

• Compliance: Ensure 100% adherence to local F&B regulations (Malaysia) and maintain all necessary certifications (Halal, etc.).

• Operational Quality: Oversee and control product quality from ingredient sourcing to the final point of sale in restaurants/retail.

• Team & Culture: Lead and mentor the QA team and drive a strong food safety culture across all departments.

• Risk Management: Investigate quality issues, manage customer complaints, and lead product recall/crisis procedures when necessary.

• Supplier Approval: Vet and approve all suppliers to guarantee they meet Santan's high-quality standards.

Requirements

• Experience: Minimum 8 years of experience in QA/Food Safety, with at least 3 years in a management/senior leadership role within the F&B manufacturing or QSR industry.

• Education: Bachelor's Degree in Food Science, Food Technology, or a related field.

• Expertise: Deep knowledge and certification in HACCP, GMP, and Food Safety Standards (e.g., ISO 22000).

• Skills: Strong leadership, auditing, problem-solving, and communication skills.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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