Senior Manager, Storage and Backup Management

About the Company

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

Position Objective:

With respect to technology knowledge

• Ensures IT service availability and minimises the AIA's business impact of IT service outages through the effective management.
• Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.
• Improves the overall technical performance as measured by the technology related KPIs and SLAs (utilisation, availability, response times etc.) year on year

Job Responsibilities

Strategic Planning and Leadership:

• Assist to develop and implement strategic roadmap for on-premises storage infrastructure & data backup solution, ensuring alignment with organizational goals.
• Evaluate and recommend storage and data backup technologies and solutions from leading vendors to meet business needs.
• Lead a team in designing and implementing scalable, high-performance technology solutions.

Storage Infrastructure Management:

• Oversee the deployment, configuration, and maintenance of on-premises storage systems, including SAN, NAS, and hybrid solutions.
• Ensure optimal performance, availability, and capacity of storage infrastructure.
• Ensure the team to manage storage lifecycles, including upgrades, migrations, and decommissioning of legacy systems.

Backup Infrastructure Management:

• Oversee the day-to-day operations of data backup services, ensuring timely and accurate backups across the organization.
• Oversee backup tools and technologies, including but not limited to IBM TSM, VTL, DSI, and other enterprise-grade solutions

Vendor and Technology Expertise:

• Serve as the subject matter expert for enterprise storage platforms such as IBM FlashSystem, EMC PowerMax/PowerStore, Pure Storage FlashArray, and NetApp AFF systems and enterprise data backup solutions such as IBM TSM / VTL, DSI.
• Manage relationships with vendors, negotiate contracts, and oversee procurement of hardware and software.
• Stay updated on the latest advancements in technologies and evaluate their applicability to the organization.

Disaster Recovery and Data Protection:

• Design and implement robust backup, recovery, and disaster recovery solutions for on-premises storage systems & data backup systems.
• Ensure compliance with data protection regulations and industry best practices.
• Ensure the team conducts regular testing and audits of disaster recovery processes.

Performance Monitoring and Optimization:

• Oversee system performance, identify bottlenecks, and implement optimization strategies.
• Review reports on utilization, performance, and incidents which are prepared by the team

Security and Compliance:

• Collaborate with security team to ensure systems are secure and compliant with organizational policies and regulatory requirements.
• Ensure access controls, encryption, and other security measures to protect sensitive data is implemented.

Budget & Resource Management:

• Manage related budget.
• Allocate resources effectively to meet project deadline and organizational goals.

Job Requirements

Relevant Experience:

• 7+ years of relevant experience, at least 3 years in managerial position with regional coverage.
• Hands on experience on position related technical components.

OR

• An equivalent combination of qualifications and relevant experience.

Education:

• Bachelor's degree holder of university on Information Technology or related discipline

Technical Skills:

• Deep knowledge of storage technology and data backup solutions
• Familiarity with storage and backup management tools and software
• Strong understanding of data protection, backup, and disaster recovery solutions.
• Experience with hybrid cloud storage integrations and cloud-based backup solutions is a plus